Poor Functionality and Bugs
The app often shows that you successfully booked a class but then removes your booking. Too many people try to book classes at 10 am so the app crashes. Impossible to register to the popular classes like pilates. Gymbox should think of a solution so that every member can get to enjoy classes.
App doesn’t work
I have not been able to use the app for months on an iPhone 12.
Crashing
Everytime I open this app it crashes and says unexpected error. I haven't been able to login for weeks and I haven't had anyone respond to be via customer service.
Can’t save to Google calendar from iPhone
I have an iPhone but use Google calendar (because it’s a superior calendar app). However gymbox only lets me save classes to Apple calendar, which I’ve deleted from my phone. This is a bad UX as I have to manually save classes to my Google calendar
Poor functionality, difficult to navigate, full of errors
The app is so bad I almost want to cancel my membership if that’s how I need to book classes.
Best Gym, Great App🤝
Ever since my first session at GymBox, I fell in love with everything about it. The quality of the gym, the facilities, how clean and nice the changing rooms and showers were as no one wants a dirty shower or changing room. The boxing rings. Nothing compares to GymBox for me.
Great app!
Great app!
Doesn’t work
This app doesn’t work at all, won’t even load so you can’t book classes at all. Quite poor given how much memberships cost here
Gym count
I think there should be a live function where you can see how many people are at the gym at different times in the day as it can get quite packed sometimes, especially in the smaller gyms which can be quite challenging to workout.
Where is the login
See above
Tony
Completely non-intuitive. How do you login?
Buggy and slow app
I can almost never book my classes in time. Every time I do the app crashes and slows down
Hours
I can’t see open hours. Most likely the 5 star reviews are fake
Waiting list function needs fixed asap
Not having the wait list function for classes makes it harder to sign up and feels like I’m getting less value out of membership. Also as others have said, the entry into gym via the app is great idea but in practice it’s really clunky and needs to be sped up please
I hate this app
Personally, I don’t go to any classes and do my independent work in the gym, so I only use this app for entry to the gym. It’s extremely clunky, and often doesn’t work. There are regularly a que of customers standing at the turnstiles trying to make it work which really detracts from my experience at what is otherwise a really good gym.
To make it better, my preference would be that GYMBOX develop an NFC-enable Apple Wallet pass, which would mean I don’t have to engage with this terrible app at all. Failing that bin the current app and start again, or just give us old fashioned membership cards etc.
To make it better, my preference would be that GYMBOX develop an NFC-enable Apple Wallet pass, which would mean I don’t have to engage with this terrible app at all. Failing that bin the current app and start again, or just give us old fashioned membership cards etc.
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Would be great if
The new nfc tap-in system is great but it’d be better if we could add a card to Apple wallet so we can tap in without opening the app
Can’t log in!
I am trying to reset my password. How is it possible that there is no password reset button on the login screen in the app or online from a computer??
Also when loading the app on a new phone, the Accounts page indicates you haven’t logged in to an account but doesn’t give you a link to do so!! Note to others in my predicament -you have to navigate to the book classes function to login.
I would have preferred to submit this directly to GYMBOX as a fix request rather than send a negative review but your “app support” button in the App Store doesn’t actually link to a support page, and there is no contact page online either.
These are basic functionalities that you’re missing.
Also when loading the app on a new phone, the Accounts page indicates you haven’t logged in to an account but doesn’t give you a link to do so!! Note to others in my predicament -you have to navigate to the book classes function to login.
I would have preferred to submit this directly to GYMBOX as a fix request rather than send a negative review but your “app support” button in the App Store doesn’t actually link to a support page, and there is no contact page online either.
These are basic functionalities that you’re missing.
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I’ve had it less than a day and its barely worked
Couldn’t view bookings, couldn’t see schedule and couldn’t log in once I tried reinstalling. So far, nit so good
The worst Gym App
I’m surprised that GymBox has not got a better app, I recently joined and I was shocked to see the app… even other gyms that are cheaper and less premium have better apps.
Not happy with customer service !
Thought the classes, teacher and the staff (reception) are excellent, the online customer service is awful!
The strike system is unfair, sometimes their equipment are not working and WE ARE being penalised because their system didn’t register.
The online customer is rude and not helpful, the amount of subscription is quite high so we deserve at least an excellent, respectful and efficient customer service.
Which is not the case! If you want to keep your clients improve your attitude!
The strike system is unfair, sometimes their equipment are not working and WE ARE being penalised because their system didn’t register.
The online customer is rude and not helpful, the amount of subscription is quite high so we deserve at least an excellent, respectful and efficient customer service.
Which is not the case! If you want to keep your clients improve your attitude!
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