Not what it used to be
They updated the app knocked out all the rewards and making no effort to correct
Good Burger But….
I always enjoy Halo Burgers and my experience tonight was no exception, but I’m slightly disappointed. I took advantage of the $5 Olive Burger offer. The Olive burger is my go to and a favorite of mine. I ordered it in the app with onions, cheese, mayo and lettuce. I got home and it had all of those, but no olives. I’m curious as to why. It’s not like I ordered a different burger, I ordered the olive burger. Shouldn’t it have olives? Fortunately, I had a jar of salad olives in the refrigerator and was able to add my own. Every other experience at this location and others have been perfect. Just wondering..
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What happened!
Lost tons of points, food items changed…Pretty much gave up!
Problems
I have always enjoyed the Halo app but had a HORRIBLE TIME when they started the app. I LOST A SIGNIFICANT AMOUNT OF POINTS AND REWARDS! The help was miserable so I finally just gave up. They also somehow got my work email and I am certain I entered my personal email account initially. I cannot seem to fix that either. After losing their old GREAT French fries for this sorry new version and issues with the app I have considered just not eating at Halo anymore!
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Poor Execution
This app has many flaws. You can’t order for pickup like McD, Taco Bell, Burger King, etc. The menu, if you can get to it (not by the button that says Menu — “This page does not exist” message!!), gives calorie counts, not prices! When you try to investigate a notification icon the app crashes. When you try send a message on the Customer Care page it says “There was an error trying to send your message. Please try again later.” Overall, very disappointing. Food is good, but app is bad.
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