App Crashing
Response from developer
I'm really sorry to hear about the crashes you're experiencing with Qwen3.5-9B. I understand how frustrating that must be. We're currently looking into this issue, and in the meantime, try reinstalling the app to see if it helps. If the problem persists, please reach out to our support team at support@haploapp.com so we can assist you further!
希望支持简体中文
已五星好评。
False information
Rubbish
Bummer!
Response from developer
Hi there, sorry about this. Freezing before you even press send is not ok, and I appreciate you reporting it. Please update to the newest version. It includes performance improvements and should be more stable. I am also rolling out a better optimized set of on device models over the next few days, and you will start seeing new options appear soon. The app generally runs best on newer iPhones. If it still freezes after updating, email me at support@haploapp.com and I will help you fix it. Thanks for your support!
Clean interface
Awesome App
Mildly Usable
Garbage
Disappointed
Response from developer
Hi sunflowers, we're really sorry to hear about your experience. A recent update (version 1.12) included a bug that caused some models to stop working properly. This has since been fixed in version 1.13. Please try updating to the latest version; it should be working again! If you still have any trouble, feel free to reach out to us directly at support@haploapp.com, so we can help get things running smoothly.
Slow and crashes
Response from developer
Hi there, Thank you so much for giving Haplo a try and for sharing your experience. I know it’s frustrating when things don’t run as smoothly as you hoped. I tested on the same device as you (iPhone 13) and the Gemma-2B-it Q4_K_M model should work on your phone. If you notice crashes or slow responses, you can head into the app settings and lower the Processing Power to a value that feels right for your device. That usually clears up the lag and helps avoid crashes. If you have any other questions or run into more issues, you can always reach us directly at support@haploapp.com. We’d love to help get you set up with the best possible experience! All the best, Haplo Customer Support
Latest version is broken
Response from developer
Hi StarGazer_77, Thanks for letting us know. We are sorry for the trouble with web search and external tools. Our engineers have identified the issue and are working on a fix that will be included in the next update version 1.9. If you run into any issues in the future, feel free to share with us at support@haploapp.com, so we can make sure everything is fully resolved for you! Thank you for helping us improve!
Great app
This is what we all need. Seriously.
Can't open the app
Response from developer
Hi there — I’m really sorry to hear about the trouble you’re having. We’ve addressed this issue in the latest version, so please make sure you’ve updated to the newest release. If you’re still experiencing problems, try deleting the app and reinstalling it — this usually fixes any lingering glitches. Thanks so much for your support and patience — and if you continue to have issues, please reach out to us directly (support@haploapp.com) so we can help!
