Worst customer service I have ever had
I have been trying to resolve an issue with the in app support since the 12th of September. I keep receiving the same responses and they keep ending the chat before they have even attempted to resolve anything.
I am unable to link my phone number in the app it tells me that I have multiple accounts.
I have referred people to gain free coffees. I have also spent money and gained free item vouchers, however I’m unable to access my vouchers and they keep expiring because no one is getting back to me in time.
I have spent almost one month trying to resolve this issue! Awful customer service!
I am unable to link my phone number in the app it tells me that I have multiple accounts.
I have referred people to gain free coffees. I have also spent money and gained free item vouchers, however I’m unable to access my vouchers and they keep expiring because no one is getting back to me in time.
I have spent almost one month trying to resolve this issue! Awful customer service!
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Not updated
Promo code is expired and instructions in site refer to “invite a friend” but option doesn’t exist.
No free drink
Didn’t get a free drink
Bad
Really bad app, says refer a friend and both of you will get a coffee no coffee arrived and my friend said you can’t even sign up as a new user
Ap
Useless
Very poor app.
The app offers a bonus if you refer a friend. Well I did and neither of us received the offer promised. I raised a query through the app and got an acknowledgment from the support team it would be dealt with within 48 hours. Well, over two weeks and I’m still waiting. Poor service. Not impressed.
Slow and miserable
Hypno it’s
Dont bother trying to refer a friend
It doesn’t work they give you a link that only sends your friend to the appstore link for the app, when they sign up nothing happens, a referral code would work but they don’t use ome.
Tristan salter
Great coffee and great service at the East Sheen outlet
Can’t sign up
Love Harris and Hoole but this app is not user friendly. It doesn’t work to try sign up with apple which I don’t like doing - would rather sign up with email but this isn’t an option. So I can’t use it’s I don’t have a user name and log in
Location
This app is appalling for location and linking a card
Help
My cheshunt one closed. Miss it what one near to me now thank you
Disappointing
You can collect stamps at my local H+H but cannot redeem the rewards for loyalty at the same branch. Unless this changes I won’t be using H+H again.
Deb
Scan app when buying drinks and most of the time it doesn’t register so lose out on stamps..already missed out on 3 stamps this week!
Keeps asking to up date ***
No good reason too keep going around and around billy2shoos
Great
Great coffee, great service, great guy in charge at Tesco New Malden on Sunday mornings. Now I’ve discovered the app so even better!👍
The best coffee
I spent more than £560 over two years. The best coffee shop in the world so far, so good. Great respect, clean, dedication, team work, top brand plates and cups, top brand quality coffee product, very friendly, clean and standard hygiene procedure.
Response from developer
Wow! Thank you for showing us so much love. Glad you are enjoying your coffee and the app. For store-related feedback, you are also welcome to contact Harris & Hoole’s customer service directly at contact@harrisandhoole.co.uk.
Southgate and Crouch End.
Excellent customer service in both stores.
Stamps don’t work
Have scanned for stamps on multiple visits and no stamps are applied. Staff advise is to try again next time. Won’t bother buying coffee here or using app.
New User
I have been visiting Hoole & Harris outlets for a number of years, but only recently realised that they offered a loyalty app. Despite a hiccup initially, with not being credited with a free cup for downloading app, all was sorted quickly and promptly by customer services. Most impressed. My wife and I both love the coffee options and prefer the flavour, taste and presentation (not builders mugs or silly off centred cups and saucers) of H&H coffee to other high street outlets.
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Response from developer
Thank you so much for your review! We are happy you are enjoying the app.