Bad Customer Service
I placed an order and was told by the app it would be ready in 30 minutes. A few minutes later, I get a text saying my order was ready. I walk in the store and there is literally no one in line and all the workers were chit chatting it up. I walk to the counter and ask for my order and the guy tells me that it’s not ready and that they have until 5:57 to finish my order. It was 5:27 and not a single soul was in line. I showed him the text and he repeated the same thing as he rolled his eyes. They started making my order since I gave them a bit of attitude and only took them a minute to make. Of course it would be quick, there was nobody in line and everyone was just goofing off. Get better employees!
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Quicker to wait in line
The app is useless. I don’t think the staff like app orders and were rude. Would have been quicker to wait in line.
Store Operations need to change
The apps works fine, but they haven’t oriented the store operations support online orders.
In my case, I placed the order and arrived at the store. They said that the order didn’t print, so they hadn’t started in the order. On a positive note, they were slammed, so I got to jump the line for those who did not order ahead.
24 hours later I got a text that my order was ready. I really hope that was a delayed text, and not them finally making my order. Bottom line to Harris Express - you need to modify your operations if you plan to an app for online sales.
In my case, I placed the order and arrived at the store. They said that the order didn’t print, so they hadn’t started in the order. On a positive note, they were slammed, so I got to jump the line for those who did not order ahead.
24 hours later I got a text that my order was ready. I really hope that was a delayed text, and not them finally making my order. Bottom line to Harris Express - you need to modify your operations if you plan to an app for online sales.
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Express didn’t receive order
I placed an order through this app. The app told me the order was ready, but when I went to pick it up no one knew anything about my order.
