To the previous reviewer
Response from developer
Just to clarify for accuracy: downloading the app alone does not create or hold a wallet. To use the wallet, a hardware card is required, and wallet setup only occurs after that step. As outlined during onboarding, users then choose between creating a seedless, card-based wallet or importing an existing seed phrase. Without completing this process, no funds, keys, or transactions exist. We encourage anyone considering the app to review the setup flow and documentation to understand how it works, and to contact support with any questions before forming conclusions.
Hash wallet? More like trash wallet
Response from developer
We’re sorry to hear about your experience, but several statements in this review are factually incorrect. At the start of setup, users are presented with two wallet options: • Seedless (card-based) wallet – designed for higher security, where private keys are generated and stored locally on the user’s hardware card and are not accessible to us. • Seed import – designed for users who prefer greater manual control, allowing them to import an existing 12–24 word recovery phrase created elsewhere. Both options are explained during onboarding. For users who choose the seedless option, the absence of a traditional seed phrase is intentional and disclosed. We do not have access to private keys, seed phrases, funds, or passphrases under any configuration. Transactions are broadcast directly to the blockchain. If a transaction does not propagate, it is typically due to network conditions or incorrect parameters rather than funds being restricted. We have been operating in this space since 2018, and our technology has received industry recognition over the years. If any error or bug is identified, we work proactively with customers to investigate and resolve it. We encourage users experiencing issues to contact support so we can review the specific details and assist accordingly.
