HBO: How’s it Broken so Often
If you rely on this app for downloads as I did then it’s not worth $15 a month. This app has constant glitches and bugs. I go out fishing so I rely on downloading shows or movies to watch while I’m gone because I don’t have service. There have been multiple times when I don’t have service that I can’t even access my downloads. When I was able to access them after 5-15 minutes they would not play at all, just a black screen. Another ridiculous feature is you are limited to 30 downloads! Netflix which is cheaper never has these problems and allows unlimited downloads. Another ridiculous and stupid feature, once you start watching a DL it is only available for 24 hrs. After using this app it is clear why Netflix is destroying the competition and have been for years. Who cares how big your catalog is if your app doesn’t function properly. There are times where I have service and still get play back errors to the point I have to close the app and reopen it multiple times. It feels like the app designers for HBmax are my parents, the people that couldn’t turn on a desktop computer when I was a kid! This app is VERY UNRELIABLE and I’m sick of reporting constant issues. I shouldn’t have to explain to app engineers how to build a properly functioning app.
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The app keeps getting annoying problems
As I have said in the past the content is good in this service. But once again the app keeps having annoying problems. On my iPad every time I download movies to watch offline the app doesn’t play the downloaded content because according to the app I have no connection. The whole point of having movies on the Downloaded section is to watch them offline not have to look for a wifi spot to be able to play it. Its ridiculous. The app on the Apple tv is very slow. It used to be faster but now when you open the app not only you have to wait for the logo to go away, you have to wait another loading before choosing the profile you want to use, then when you go to search a movie is another loading time you have to wait. The pop ups in the middle of the menu whenever something new gets released is also a problem. Im paying for the premium “no ads” subscription, I should get an option to remove add pop ups on the menu and completely remove the first movie ad thats about to get released not just get a skip button at the beginning of a movie. Having a skip button doesn’t mean no ads. Thats falls advertisement.
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That's All She Wrote Folks!
The new CEO of Warner Brothers is working on making HBOMAX into a wasteland. We now have a crass capitalist messing with the crown jewel of entertainment. He has shut down productions, shopped out catalog content with more on the chopping block, then removing them from HBOMAX altogether. His goal is to merge his bargain basement programming from Discovery + with HBOMAX. News flash ... if he thinks the customers of Discovery + are going to pay higher prices to watch HBOMAX content he is smokin' something. If he thinks HBOMAX customers are going to be thrilled about less content and the addition of reality shows he's got rocks in his head. His visions of grandeur are going to be short lived. What he will see is a lot of churn from both sides. Additionally, more than likely, the quality of shows on HBOMAX will suffer as he tries to cut costs and create shows that his Discovery + clientele will be drawn to. Discovery plus customers will reject the rebranding because of price and content that requires mental effort to understand. The difference in those customer bases is like trying to mix oil and water. To be this out of touch with the type of consumers who frequent these services is astounding to say the least. In this years Emmys, HBO/HBOMAX won 38 times, the most of any network. Programming on Discovery + won ... zip! In short, this is like trying to meld 'The Inquirer' with 'The Washington Post' .... not the mark of a CEO genius.
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Paid for a year subscription, doesn’t work, can’t get a refund?
I love the catalog on HBOmax, as it just has so much to offer. However, I’m incredibly frustrated with this platform and their incompetent customer service. I made an account, and purchased the yearly subscription, which amounted to $105. I log in on my device to stream, but a message pops up saying the title I wanted to watch was unavailable with my current subscription. So I go to my account settings in the app and it says I have no active subscription, after I JUST shelled out over a hundred dollars. The app then asks me who my provider is, even though I don’t have one. I contact customer service for a refund and they say they cannot locate my account. I send screenshots and records of my purchase made to HBO, and they keep asking me for alternate emails and zip codes that may be associated with my account and payment method. I have not heard back from HBO, and I don’t think I’ll be getting my money back. DO BETTER HBO!!!!!!!
Update: i have tried contacting HBO support to receive a refund for my UNUSABLE SERVICE and have jumped through multiple hoops, provided them the SAME information a million times and I still have heard nothing from them. HBO support team is utterly USELESS and completely incompetent.
Update: i have tried contacting HBO support to receive a refund for my UNUSABLE SERVICE and have jumped through multiple hoops, provided them the SAME information a million times and I still have heard nothing from them. HBO support team is utterly USELESS and completely incompetent.
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Unbelievably buggy, especially for downloading content and playing it offline
This review is not about the content on HBO Max but about the app itself. This app is slow to respond and load which is a bit annoying. But it is unbelievably buggy and almost unusable when trying to download content. Once you manage to download your content without the app crashing or stalling out, trying to play your downloaded content often leads to an error about not having a connection. Isn’t that the point of downloading content… so you can play it offline….? This issue is particularly frustrating to have once you’re already somewhere out of cell range and thought you’d be able to watch something you downloaded only for it to require an internet connection. This seems to be an issue that HBO Max is aware of because they have a series of steps to go through to try and resolve the error on their website. But even that doesn’t work half the time. I’ve even tried uninstalling and reinstalling the app with no luck. Once in a blue moon the HBO Max gods smile upon you and you can watch your downloaded content. But holy — for one of the big streaming services to have an app this bad is mind boggling.
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