It keeps saying I have zero exercise minutes
And it seems to not matter whether I connect my Fitbit or the Health App, it still says zero minutes. I've been checking every Monday and it still isn't updating my minutes.
Doesn't sync to fitbit
Try this it is great!
Great App
New software doesn’t work with keto mojo
Response from developer
Hi 1468hgf, thank you for your feedback. Ketone Index is not a feature we have had in the app before. It's definitely something I will pass onto the product team to look into in the future, however it is not something we have ever done in the past. Thanks again for the feedback!
Favorite Watch App I Own
I like the idea, just not the lack functionality
So as is, it’s useless to me. If they fix the sync issues I except it to be useful.
Response from developer
Hi Robmckim2, thank you for taking the time to leave feedback! Sorry to hear you're having difficulties syncing your Garmin device. If you could tell us a little more about what happened, our support team will be able to troubleshoot for you! Reach out to us at support@headuplabs.com
🧡
Wishing there were more options to pick in moods. (Happy, content, mischievous, hyper, etc ..) sooo many mood choices good or bad could be added which could help with understanding mental health.
Continued Small issues with this app reading my sleep activity from Apple Watch.
Response from developer
Thanks for your review. You may experience momentary pauses in the app as your new HeadUp account is updating with historic data from your wearable device. It's often the case that good things take a little time, but it's well worth it. 😊
Getting Wrong Info From Health App
However, over the last few weeks, I noticed that the app is giving me wrong data when it comes to my resting heart rates. For example, yesterday on my health app, my RHR was about 76, and when i checked it on HeadUp it was 85. You can see how this can be frustrating for someone who wants to have a better health.
Actually, I used to face the same issue with the number of steps but you guys managed to fix it somehow. So I hope you find a way to solve this issue too. Good luck ✌🏻
P.S. This app is literally one of a kind, and I couldn’t find a replacement to it on the apple store, so it would be really disappointing if you guys didn’t fix the issue.
Loving this app
sleep
It could be perfect
Response from developer
Thanks for your feedback Mama Agnew Bear! 🙏 There's a little bit more info (and a lot of scientific research) on why we calculate your Sleep data this way. You might like to check it out on our FAQ page here 👉- https://headuplabs.zendesk.com/hc/en-us
Wrong data
Response from developer
Hi there krr417. You may notice variations between HeadUp and Heath App due to different data sets being included in resting heart rate calculations. ❤️ 📉This can result in a higher average resting heart rate and lower VO2 max than that displayed in the Health app. As a new start-up, we are continually developing and refining the algorithm we use to generate your heart rate data. 📊 🤓
Love it!!!
Insulting
Response from developer
Hi MirManda. The insight you received is designed to encourage our users to cook at home as a way of having more control over their nutritional intake. We understand that this may not be relevant information for each individual user but it is certainly not designed to offend, we sincerely apologize that you felt insulted by it. 😢 We look forward to being able to personalise your insights to a greater extent as we continue to develop HeadUp and learn more about you. ❤️
Bob
Pretty cool app!
Cannot Create Account
Response from developer
We're really sorry to hear this Jessica. 😢 We understand how frustrating it is when things don't work the way we expect them to. Will you please email us at support@headuplabs.com and we'll help to get you up and running in no time! 👍
I want to like it...
Response from developer
Hello NickBS100. 😊 We're sorry to hear that your HeadUp sleep graph has been a bit patchy recently. It sounds like your sleep app may not be writing all its recorded data into Health app (the source we retrieve your data from). Will you please drop us a line at support@headuplabs.com and we'll take a look under the hood! 🔎
Can’t even create my account
I haven’t even been able to log in and I’m already not liking this!!!
