HeadUp User Reviews

Customer Experience

Positive experience33.3% of reviews
Neutral14.8% of reviews
Negative experience51.9% of reviews

~ Based on 27 written reviews from the US App Store.

Is HeadUp Safe?

HeadUp - Health & Fitness appears mostly safe based on user ratings. AppsHunter Safety Score for HeadUp is 82/100.

This assessment is based on 123 user ratings, with an App Store average of 4.2/5.

Safety Analysis

82.1% of ratings point to a safe experience
3.3% of ratings suggest some concerns
14.6% of ratings point to a risky experience

~ Based on 123 App Store ratings for HeadUp.

Is HeadUp Legit?

HeadUp - Health & Fitness is no longer available in the App Store. AppsHunter Legitimacy Score for HeadUp is 35/100.

Based on 35 of 100 points across 7 verification signals from App Store and developer data.

Score capped because this app is no longer listed.

Top reviews

It keeps saying I have zero exercise minutes

I would love this app except for the fact that it keeps saying I have zero moderate or intense exercise minutes. I workout 30 - 60 minutes A DAY, and it is moderate to intense exercise.
And it seems to not matter whether I connect my Fitbit or the Health App, it still says zero minutes. I've been checking every Monday and it still isn't updating my minutes.
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Doesn't sync to fitbit

Says last sync 737480 days ago! However it shows connected in settings. All data is there in my fitbit account.

Try this it is great!

I really like this app I have been using it for about a year now. There are great tips as well as motivation. It helps track health and mood which is so important. It is educational and a lot of fun!

Great App

Great app I love everything about it. It has helped me so much through my journey

New software doesn’t work with keto mojo

The new app doesn’t display your Ketone index like the old app did. I’ve been all over the app and can’t find it. Went to support link only to get spiraled into an FAQ abyss. Lame

Response from developer

Hi 1468hgf, thank you for your feedback. Ketone Index is not a feature we have had in the app before. It's definitely something I will pass onto the product team to look into in the future, however it is not something we have ever done in the past. Thanks again for the feedback!

Favorite Watch App I Own

I’ve had this app for a while, even before I owned an app watch. I loved the features and it was a big reason I wanted to buy an Apple Watch in the first place. I love the updates the app automatically sends you when your ratings change. The only issue i’ve run in to is how that it keeps switching my birthday back a day... I’m not sure how to fix this and I’ve tried fixing it multiple times and my on my health app my birthday is correct so i’m not sure how to solve this issue. But other than that the app is awesome and I use it daily.
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I like the idea, just not the lack functionality

I can’t get any of my Garmin data to sync (they have that notes every where but doesn’t help me). Switched it to use my Apple Health info, still doesn’t capture everything correctly and keeps telling me to update my info; which I can’t because if the lack of sync.
So as is, it’s useless to me. If they fix the sync issues I except it to be useful.
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Response from developer

Hi Robmckim2, thank you for taking the time to leave feedback! Sorry to hear you're having difficulties syncing your Garmin device. If you could tell us a little more about what happened, our support team will be able to troubleshoot for you! Reach out to us at support@headuplabs.com

🧡

Love the insights and the app!
Wishing there were more options to pick in moods. (Happy, content, mischievous, hyper, etc ..) sooo many mood choices good or bad could be added which could help with understanding mental health.
Continued Small issues with this app reading my sleep activity from Apple Watch.
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Response from developer

Thanks for your review. You may experience momentary pauses in the app as your new HeadUp account is updating with historic data from your wearable device. It's often the case that good things take a little time, but it's well worth it. 😊

Getting Wrong Info From Health App

When I first downloaded the app, I was so excited to use it, and so motivated to better myself.

However, over the last few weeks, I noticed that the app is giving me wrong data when it comes to my resting heart rates. For example, yesterday on my health app, my RHR was about 76, and when i checked it on HeadUp it was 85. You can see how this can be frustrating for someone who wants to have a better health.

Actually, I used to face the same issue with the number of steps but you guys managed to fix it somehow. So I hope you find a way to solve this issue too. Good luck ✌🏻

P.S. This app is literally one of a kind, and I couldn’t find a replacement to it on the apple store, so it would be really disappointing if you guys didn’t fix the issue.
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Loving this app

The only suggestion I have is making a reminder on the lab portion of what your goal was set as (number of servings, cups of water etc)bc I can’t always remember a few days later. But I’ve been told this is in production so once it is there 5 stars!

sleep

it’s vein a while. is and the sleep isn’t loading in dem my apple wTch

It could be perfect

Love the app but it’s missing a better way to track my sleep. It says I sleep 6 and a half hours when my other apps say 8 and a half to 9 and a half. If y’all could make it match my Apple health it would be perfect

Response from developer

Thanks for your feedback Mama Agnew Bear! 🙏 There's a little bit more info (and a lot of scientific research) on why we calculate your Sleep data this way. You might like to check it out on our FAQ page here 👉- https://headuplabs.zendesk.com/hc/en-us

Wrong data

The app says my RHR and VO2 max but they are very different numbers than what my Apple Watch and health app give me. Why the inconsistency? Everything else seems good

Response from developer

Hi there krr417. You may notice variations between HeadUp and Heath App due to different data sets being included in resting heart rate calculations. ❤️ 📉This can result in a higher average resting heart rate and lower VO2 max than that displayed in the Health app. As a new start-up, we are continually developing and refining the algorithm we use to generate your heart rate data. 📊 🤓

Love it!!!

I love this app as it is helping me to get better sleep and lead a healthier life❤️

Insulting

I have been enjoying this app very much but today I updated my weight and the information it gave me basically said I need to cook more at home meals and not eat out as much. I NEVER eat out, I have a food allergy that prevents it! I make my own meals 100% of the time. My problem is activity not food, your app would know this if it tracked meals as well so until it does back off the whole take out thing. My diet is great, even my doctor approves of that.
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Response from developer

Hi MirManda. The insight you received is designed to encourage our users to cook at home as a way of having more control over their nutritional intake. We understand that this may not be relevant information for each individual user but it is certainly not designed to offend, we sincerely apologize that you felt insulted by it. 😢 We look forward to being able to personalise your insights to a greater extent as we continue to develop HeadUp and learn more about you. ❤️

Bob

I deleted the app because my recorded sleep didn’t match the health app on my iPhone

Pretty cool app!

This app is really cool. It would be even better if you added meditation minutes as a measure for mood in addition to what is there already. It seems like the responsiveness/syncing could be a little better as well. But, overall, it’s a great idea and an encouraging app to improve your overall health!
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Cannot Create Account

Cannot even create an account. It tells me my email isn’t valid. I’ve had the same email for 18 years...

Response from developer

We're really sorry to hear this Jessica. 😢 We understand how frustrating it is when things don't work the way we expect them to. Will you please email us at support@headuplabs.com and we'll help to get you up and running in no time! 👍

I want to like it...

A few of us at work are using this app and the insights are awesome. I can see it helping bring attention to weaker areas of life/routine to help you want to get better. My problem is... it doesn’t update properly. I have an Apple Watch and it will only update my sleep hours properly maybe 50% of the time. For example, I haven’t missed wearing the watch while sleeping at all since using this app maybe over 30 days ago and out of the last 7 days it’s only displayed 1 day of sleep. I don’t know if all of the stats aren’t updating as well.
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Response from developer

Hello NickBS100. 😊 We're sorry to hear that your HeadUp sleep graph has been a bit patchy recently. It sounds like your sleep app may not be writing all its recorded data into Health app (the source we retrieve your data from). Will you please drop us a line at support@headuplabs.com and we'll take a look under the hood! 🔎

Can’t even create my account

I have tried 3 times now to activate my email address it tells me the code is wrong each time, I then tried create through Facebook option and it tells me it couldn’t be done, so I tried a second email and it told me it wasn’t a valid username or password.

I haven’t even been able to log in and I’m already not liking this!!!
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