love Healthworks but the newest app update simply does Not Work
Updated the app to the newest version and now cannot view any class schedules, cancel classes I am signed up for, view how many people are in the class, or sign up for new classes.
Wont open
Even after a force restart and reinstall will not open. Cannot access the app at all.
Laggy, slow
Booking classes is hit or miss - lots of lagging, sometimes the app will weirdly sign me up for a class that I didn't sign up for, generally super slow.
App won’t open
After installing the app, I tried to open it. It wouldn’t open. Tried restarting the phone. Still won’t open. Deleted the app and reinstalled it. This app still won’t open. I’m on an iPhone 16 Pro with up-to-date iOS. Not sure what else to try
Trainerize product is laggy and slow
This review isn't for Healthworks but for Trainerize, the company who makes and maintains the mobile app itself.
You'd get 5 stars for me if it wasn't for the fact that the app is SO painfully slow. You all need to optimize your app and eliminate the lagginess. It's just makes for such a clunky and unsatisfactory user experience. It seems like a fetching issue or something - it just takes forever to click into a class. This feels especially high stakes when I'm on the waitlist for a class and receive a notification that a spot has opened up. The absolute glacial pace of the app has caused me to miss out on getting a spot in a class. It's crazy. It feels like I'm using a dial up internet connection.
Also, please get dark mode prioritized on your roadmap!
Healthworks, please pressure Trainerize to improve their app. Or outright consider moving to a different app provider. Members are paying WAY too much money only to have such a shoddy mobile experience, especially when mobile is *the* primary way to sign up for all that Healthworks has to offer.
You'd get 5 stars for me if it wasn't for the fact that the app is SO painfully slow. You all need to optimize your app and eliminate the lagginess. It's just makes for such a clunky and unsatisfactory user experience. It seems like a fetching issue or something - it just takes forever to click into a class. This feels especially high stakes when I'm on the waitlist for a class and receive a notification that a spot has opened up. The absolute glacial pace of the app has caused me to miss out on getting a spot in a class. It's crazy. It feels like I'm using a dial up internet connection.
Also, please get dark mode prioritized on your roadmap!
Healthworks, please pressure Trainerize to improve their app. Or outright consider moving to a different app provider. Members are paying WAY too much money only to have such a shoddy mobile experience, especially when mobile is *the* primary way to sign up for all that Healthworks has to offer.
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Calendar sync is super buggy
Specifically PT classes - every time I login to the app, it adds another personal training session which I have to individually delete, or it builds up. I had to individually delete 50 past duplicate classes today and continuously. Sometimes booked classes will show up when I click sync to my calendar, sometimes not.
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Great app with nice user interface
Great now… It took a very long time to have the Massage booking feature back and i wish i could see my check-in history like I was able to previously.
