Too Many Technical Issues
This app is terrible, it continues to block me saying my password is incorrect when it’s not. I reset my password and will attempt I login with the new password and I’m blocked again!
Buggy, continues not to work correctly
This issue has been in place for about 2+ years now for not only myself, but the rest of my coworkers as well. When I try to add a template to a SOAP note, if the word “plan” is used, it auto-populates the plan template, but continues to auto-populate it 1000 times until it runs out of space, and doesn’t allow me to delete anything. What is most frustrating is that since plan is the last part of a SOAP note, I then have to delete the entire note that I’ve just written and re-do the entire thing, taking care not to type the word “Plan” or use the plan template. The app is buggy when trying to search for a treatment option to add, and glitches all over the screen before finally settling in the middle for me to click on it. I usually use the website for documenting but occasionally it’s easier to just pick up my phone or iPad and open the app. But I guess not really, and I probably won’t continue using it unless these are fixed. It is BEYOND frustrating to type up an entire soap note MULTIPLE times simply because the app freaks out.
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Newest update changed
Newest update no longer allows you to copy text.
Why bother
This app worked fine on my phone last season. This year I can’t get any of the documents we need to sign and submit to load from my phone or ipad. I will have to get access to a PC. Not worth it at this point.
Doesn’t work
It isn’t working for me to even sign up.
App Not Compatible on iPhone
Signature features online and app do not work on iPhone 17. The only way to make it work was downloading the app on iPad. Very difficult and time wasted.
Can’t get to work
Every time I try to sign up my iPhone creates a “hard password “ that the app doesn’t approve of. Instead of being able to edit the PW it locks up and won’t allow. Have to keep restarting registration. I also have font increased over entire phone due to presbyopia, but at least half of all parents have this too. SO FRUSTRATING. Now have to attempt to change all my settings for this stupid app the school chose. Definitely complaining in our end of year surveys
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Don’t use this app it’s terrible
This app is terrible. I wish my son school would never even use it and they make a requirement. He’s not making the wrestling team because this app is not user-friendly. I wouldn’t recommend this app to anyone. Now a young child won’t be playing a sport because of this app.
Amazing
Love this app!
Love this app!
This app is excellent! It makes my life much easier, and makes me more efficient throughout the day.
Barely passes as usable
I try to sign in, it doesn’t recognize my email and when I want to reset my password it still won’t recognize it and it’s an email that I had used to sign documents.
App is awful
The app will not let me go past the login screen. I have reached out to the developers and no response yet. I wish there was better app to deal with.
New Update ruined app
Since the new update this app has been garbage. Searching for athletes takes forever and the messages screen will not load the current messages. Typing in the name to find a person to message results in a constant buffering. The app was usable before the update but now it is absolutely useless. Considering how many schools and companies use this app as their EMR it’s surprising these issues have not been assessed or corrected. Part of this app’s purpose is to be able to store and load up important documents like insurance and emergency contact but unfortunately it won’t even do that in a timely manner. Lots of things need to be fixed. It used to be so good too. I won’t be surprised when our school and lots of others switch off of this EMR.
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Response from developer
Hello, we are so sorry to hear that you're having problems with the new version of the app. Could you please reach out to help@healthyroster.com so that we can help you resolve the issues?
Bugs
Love the new timeline. Unfortunately the bugs have slowed this app to a crawl. SOAP notes crash if you add special tests (special test menu doesn’t scroll), and the note may just crash on its own (will note save)
Drop down menus will disappear, and are slow to appear (workflow is much slower now). Error messages will float in the middle of screen.
Drop down menus will disappear, and are slow to appear (workflow is much slower now). Error messages will float in the middle of screen.
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Response from developer
Hello, we apologize for any issues you've experienced with the app. The Special Tests issue should have been resolved in version 6.0.9 released shortly after you left this review on March 22, but if you are still experiencing issues please do not hesitate to reach out to us at help@healthyroster.com and we will do everything we can to help resolve them.
Notifications don't clear
App UI is very intuitive and easy to navigate and message with trainers but the notification badge does not clear. It shows I have a notification but every tab and view has been completed. Tried force close and reopen and remains same. No way to understand where this notification is generating from or how to clear the badge.
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Response from developer
Hello, we're sorry for the confusion around the notifications. That issue should have been resolved in a previous release. If you're still experiencing issues could you please reach out to help@healthyroster.com and we will work to resolve them?
Recovery
This app is good!
Adding New Athletes
Every time I try to add a new athlete from the app it logs me out after I hit submit. I try to log back in to see if the athlete was added but nothing is there.
Other than this, I am having little issues with the app
Other than this, I am having little issues with the app
Signing in
Bro I can’t even sign in with the invitation code and if I don’t sign up my coach is gunna kill me 😅
Waste of time, pointless app!
Constantly crashes/ freezes, and that’s if you can even get the app to open. Reviews speak to the level of professionalism and quality behind this app.
APP Doesn’t seem to work for me?
I have tried for 3 days and many hours to get their App to work on my iPhone and it will not work. Their support will only email you. They will not get on a phone call or a zoom/ Teams / WebEx/Google call with you and try and debug the issue. I know others have gotten the APP to work but that doesn’t help me. The support person was working with me the second day and then just quit. They tried the third day but no luck so far. Hope you have better luck. I don’t believe it will work!
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