The app is written in a crank and the support is terrible
Most companies are garbage. You will be required to have quality content, and most likely you will buy the product for this collaboration yourself. You will be promised a refund and payment at the end of the company. The payment is most $50 or less, and often takes more than 30 business days. Will they pay you? Not a fact.
I got screwed. I bought a product to promote, even though the brand or platform could have taken care of it themselves. After over 2 months, no one has paid me for my work. After contacting support repeatedly, I never received any response.
Log in. I can not log in to the account, because I get a message about the unpaid domain. I cannot log in through the desktop browser, because my browser is getting message about protection.
I do not recommend beginners Influencers to waste their time on this piece of crap. You deserve better. Decent brands pay a lot more than $50 even to small bloggers. And ad agencies don't allow that kind of treatment of Influencers.
I got screwed. I bought a product to promote, even though the brand or platform could have taken care of it themselves. After over 2 months, no one has paid me for my work. After contacting support repeatedly, I never received any response.
Log in. I can not log in to the account, because I get a message about the unpaid domain. I cannot log in through the desktop browser, because my browser is getting message about protection.
I do not recommend beginners Influencers to waste their time on this piece of crap. You deserve better. Decent brands pay a lot more than $50 even to small bloggers. And ad agencies don't allow that kind of treatment of Influencers.
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AVOID this app if you like getting paid on time
This platform makes you wait 30 business days (six actual weeks, not including any federal holidays) for payment. That time is absolutely ridiculous. I completed a campaign recently, waited my 30 business days, and noticed that my payment never came through after I tried to redeem it. I reached out to support and they said there was some sort of issue and my account was being prioritized. I logged in again today to check and my payment still hadn’t shown up in PayPal. I checked the app and it’s saying “payment redeemed”. I don’t know if there’s a glitch or if I’m being screwed out if my campaign money. Either way, once this is settled, I’m done.
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The worst
Stay far far away from this app! First off, they have no link for support. Want to get TikTok verified? Good luck. I had to respond to several of their promotional emails before anyone finally responded to me. And you’ll never actually get any campaigns. They just make you answer survey questions all day long and when you apply for campaigns you get refused every time. I can’t even tell you how many I applied for and I’ve only been selected once and they only paid me $10!!!!! Are you serious?! I work with major brands on other platforms where I’m paid HUNDREDS of dollars for one post and this app thinks they can get away with $10? 😂 save your time. Download the Tribe app where you can actually work and get paid as a creator.
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CREATORS STAY AWAY!
CREATORS STAY AWAY! I’ve been using Heartbeat for years and can honestly say it is sinking fast. I have completed many campaigns and was supposed to get paid for four of them that I did back in December and have reached out MULTIPLE times with no one ever following up with it even after being persistent for many months. They’ll answer you initially and then never get back to you. I lost out on my earnings from this and will probably never get paid. It’s a scam app that takes advantage of creators and doesn’t even offer fair prices in the first place.
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THE WORST INFLUENCER APP EVER
Let me just say that heartbeat is by far the WORST platform I have EVER used! You submit your content and sometimes you don’t get paid for 2-3 months not to mention their once stingy pay rate. They claimed to have raised it last March but I was STILL paid the old pay rate and then told that they are working on it “ASAP” (As slow as possible).
Now I have a long history with heartbeat and I KNOW they wont be fixing this anytime soon. I’ve had campaigns on here that got me so frustrated I deactivated my Instagram for 6 months because heartbeat wouldn’t pay me. It started off so well. I remember when you’d get paid after just 5 days. Then the raised it to 7. Soon it was 15 and now it’s 30 business days when it’s really 3 months!
I am so SICK of this. I’m tired of the unfairness of heartbeat. They are literally the ONLY platform I use that does this and they’ve made me dislike using their service. You must decide if you want to be in the long standing war with them for your money. I am officially OVER IT!
Now I have a long history with heartbeat and I KNOW they wont be fixing this anytime soon. I’ve had campaigns on here that got me so frustrated I deactivated my Instagram for 6 months because heartbeat wouldn’t pay me. It started off so well. I remember when you’d get paid after just 5 days. Then the raised it to 7. Soon it was 15 and now it’s 30 business days when it’s really 3 months!
I am so SICK of this. I’m tired of the unfairness of heartbeat. They are literally the ONLY platform I use that does this and they’ve made me dislike using their service. You must decide if you want to be in the long standing war with them for your money. I am officially OVER IT!
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The TikTok Verification doesn’t work
I just signed up and was excited to use this platform; especially my TikTok as that’s where I have the most followers at the moment and the verification doesn’t work. I’ve tried so many times and deleted my entire bio just to enter their emoji and nothing works. There is no where on the website or app to send technical issues to in order for this to be resolved. I’m hoping someone responds on here to help me get it verified or else I will be losing out on collaborations because of it.
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Still waiting on my payments
Never had I had this issue with Heartbeat until recently!
I’ve been waiting to get paid for 3 campaigns since December and at first their customer service was very responsive and now nothing!!
I definitely don’t recommend working with them if this is how they value the work that we Influencers put so much time and effort into!!
I’ve been waiting to get paid for 3 campaigns since December and at first their customer service was very responsive and now nothing!!
I definitely don’t recommend working with them if this is how they value the work that we Influencers put so much time and effort into!!
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Was amazing,
When I first used this app in 2018 it was GREAT. Drybar had sent a product to do a campaign on IG (which I never got paid for from heartbeat, but I didn’t mind at the time bc I was still happy about drybar lol) the following campaign never sent the product and I wasn’t allowed to qualify for any campaigns after that. Now anytime I try connecting TikTok or IG or my address, it won’t allow me. I’ve even made a new heartbeat account to connect my TikTok and new address. It says account invalid on TikTok. Yet I still get emails to verify the pay bump in march
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Not getting paid
The app/company was good when I first started using them, but slowly the payments dragged out. It went from 7 days to get payment to 15 days and now 1 month. Now, I’m not even getting paid and have to follow up with them multiple times!!! I probably have 20+ emails trying to get paid. It’s not even much money either, but I expect to be paid according to what they promised. It’s baffling that a company that is supposedly #23 on Inc 5000 won’t pay you. Horrible.
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Not Ideal for POC
Great when I first started using it two years ago. However, I have only gotten approved for two campaigns in the last year and a half. For one of them, it took over a month for payment to come through. I conducted a test, and changed my profile’s race to “White.” Every day for a week after, I was then flooded with campaign requests. Not surprised, but certainly disappointed in this brand. Account deleted.
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You’ll Want to Read This Re: Payments
I received an email from one of their staff asking me to complete an assignment that was overdue (of which I had already completed and submitted), and they would give me a bonus worth two and a half times the original amount I should have received per my pay rate. Apparently, late work is more valuable than on time work that effort went into in the first place.
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No one will respond to me and no payments made
This used to be a great app but I have been waiting for my payment on 3 campaigns for months now and no response from support. I have emailed them 10 times now with absolutely nothing. These brands are now reposting my work that I have yet gotten paid. There is no contact number, I have tried leaving an Instagram DM and emails are completely useless. What used to be my favorite app is now just a disgrace.
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Never get selected
The app overall is cool I guess but good luck getting picked to do anything. I’ve been using this app for months now and I keep getting emails to apply for try but applications always get rejected shortly after! Why do I need to have my social media’s attached to show you my followers when you don’t even base whom you chose from the following. This app is a complete waste of time
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DO NOT COLLABORATE!!!!
I’m not sure what is going on with this company but multiple influencers that do campaigns for Heartbeat are not being paid. They are also not responding to emails or comments on Instagram. As a matter of fact, they’ve deleted a few posts in which complaints were made regarding their failure to pay and/or respond to messages. I did a campaign for them two months ago and have yet to receive anything...
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Good app- payment issues resolved
I had a bad review on here but the payment issues have since been resolved. I have used this service for years and always get campaigns and free products. You don’t get paid that much but they have a lot of campaigns available and it’s very easy and straightforward.
Don’t bother.
This app is a waste of time. I have gained absolutely nothing from it. The campaigns that I applied for just ended up not responding. Some just email me to see if I wanted to be an ambassador. Meaning they aren’t going to pay for me posting but give me a small commission for any referrals. That’s something almost everyone offers and I can do that myself. It’s also the same rotating companies over and over again. They don’t even respond with a yes or no. It’s a ghost town on the app. Deactivated my account.
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Profile picture not uploading
The app it self is so cool and really has helped me get out there to different brands. So, my only issue is that it won’t let me upload a profile picture which is frustrating because brands won’t accept you if they see an incomplete profile.
No payment since 2 months
I haven’t been paid for over 10 campaigns and also haven’t been reimbursed for products I bought for the campaigns. Whenever I mail them regarding the issue, they only have one response that their system is having some issues. I just want to know what is this mysterious issue that is stopping them from paying influencers but not stopping them from accepting campaign requests from brands. I know this pandemic has affected everyone, but I don’t understand how they are able to put up new campaigns if their business is affected. I am sure the brands have paid for the campaigns. After all heartbeat isn’t paying the influencers out of their own pocket.
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So many issues with it
This app was amazing when it first came out. But as time passes it seems like everything is lacking. I haven’t been able to update a profile picture to my heart be up for months now it won’t let me add a photo at all so right now it’s just a gray heart that is the main picture so I’m not even getting campaigns because of that every Time I try to add it from photos it won’t upload at all and if I try to grab my picture from my Instagram page it closes me out of the heartbeat app completely and it’s been doing that for months now and I’ve already tried to re-download it locked myself out restart my phone everything and nothings worked.
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Great app, but
I’ve been using the app since it launched and it hadn’t caused me any problems, but recently the app just crashes. I’ve been using safari to sign in and register for campaigns.
There is just one thing on the next update that would be amazing. If the campaigns could be put in order from accepted to applied. :)
There is just one thing on the next update that would be amazing. If the campaigns could be put in order from accepted to applied. :)
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