Couldn’t get ahead
We had refinanced our home and thought all was well. We were a payment ahead and I began sending a few hundred dollars randomly to knock down the principal which I had done at Frost with no problem. I later looked closely and discovered my extra random payments were applied to the interest and not the principal when I was already a payment ahead! I complained and my next three payments were completely applied to the interest… 100% went to the interest and not one dime to my principal. They were going to teach me not to complain. I went to another bank, secured financing in one day, and paid off my loan at a branch office in full. The San Antonio office didn’t like it, said I couldn’t do it, but I had my receipt that said paid in full. I don’t think the credit union folks are really HEB but some institution who negotiated a deal for the name.
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OptimalI'm
Exactly what I wanted to be
Questionable
I’ve been a loyal member of the Credit Union for over 34 years, but over the past few years I’ve become increasingly disappointed with the direction things have gone.
The cost of maintaining my accounts has become excessive. Between overdraft fees, monthly service fees, annual fees, and other checking account charges, I’m paying what amounts to thousands of dollars just to keep my accounts open and active. It no longer feels like the Credit Union values long-time members.
Unfortunately, customer service has also declined significantly. It has become very difficult to speak with someone who has the time or authority to help resolve concerns, leaving members feeling unheard and unsupported.
As a working individual, I expect fair service and reasonable fees from a financial institution I’ve trusted for decades. Instead, I’m now seriously considering moving my checking and savings accounts elsewhere.
I never expected to feel this way after more than three decades as a member, but I believe the Credit Union needs to take a hard look at how it is treating its long-time members. I’m very disappointed with my overall experience.
The cost of maintaining my accounts has become excessive. Between overdraft fees, monthly service fees, annual fees, and other checking account charges, I’m paying what amounts to thousands of dollars just to keep my accounts open and active. It no longer feels like the Credit Union values long-time members.
Unfortunately, customer service has also declined significantly. It has become very difficult to speak with someone who has the time or authority to help resolve concerns, leaving members feeling unheard and unsupported.
As a working individual, I expect fair service and reasonable fees from a financial institution I’ve trusted for decades. Instead, I’m now seriously considering moving my checking and savings accounts elsewhere.
I never expected to feel this way after more than three decades as a member, but I believe the Credit Union needs to take a hard look at how it is treating its long-time members. I’m very disappointed with my overall experience.
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Great app
Great app
Better than great.
You are better than 5 stars.
Review
Excellent service
Buen banco
Me gusta como funciona
In need of an upgrade
App could use some updating. Not entirely user friendly, especially to pay my car note. Would like to see some more modern integrations as it is now quite outdated.
My H.E.B. Store
Has always been there for me and my family.
Me gusta HEB Federal Credit Unión
Porque es mi Banco oficial aún cuando no hay una sucursal en Midland Texas
AWESOME APP!!! So user friendly!!
THANK YOU for a rockstar app that makes banking soooo simple!! 🤩🤩🤩
Great service
I have been with H‑E‑B credit union for many years and have always had great service and prompt attention to any matter that comes up GusG87
Phone number not working
The app is great and really convenient when it works, I’ve not really had issues before. Recently I had to get a new phone but I kept my number. When I re-download the app and tried to login and go through security steps the mobile app double dials the country code on my number making useless and unable to reach me, this doesn’t happen with the web-based website though
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Zelle
Every time I hit the more button on the bottom right, the app kicks me out
Don’t use HEBFCU
HEBFU is probably one of the worst banks ive ever used. Their answer to every problem is freezing your account. I will be changing banks from them. This app is supposed to be helpful and it just caused them to freeze my account on a friday night saying they wont have a representative to unfreeze my account til monday morning. I work at a job 8-5:30 where i cannot use my phone and they are very strict. All of this is absolutely crap. All because of heb’s crap policies. Do not bank with heb and do not use this app. This app froze my account for no reason and the bank is prolonging it. My hard earned money isn’t accessible and idk when I’ll be able to access it again.
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Crashing
selecting bill pay causes app to crash
Always something
App load times not very good
Friday-Sunday no description of purchases
They don’t know much about zelle I have a problem as I changed my number and the app wants to text my old number to verify, called for help which you can never get the same day or on weekends and got an it’s new I’ll call you back with an answer that I never got. I’m still waiting by the way!The answering service is useless they can’t help you with a lot of issues.
I only continue to endure them because I’m too lazy to go somewhere else and set up a new account. But that day is surely coming! The only benefit I see is if you need your mo eu faster, you usually get your check deposited Wednesday evenings. Save yourself a headache bank somewhere else.
Friday-Sunday no description of purchases
They don’t know much about zelle I have a problem as I changed my number and the app wants to text my old number to verify, called for help which you can never get the same day or on weekends and got an it’s new I’ll call you back with an answer that I never got. I’m still waiting by the way!The answering service is useless they can’t help you with a lot of issues.
I only continue to endure them because I’m too lazy to go somewhere else and set up a new account. But that day is surely coming! The only benefit I see is if you need your mo eu faster, you usually get your check deposited Wednesday evenings. Save yourself a headache bank somewhere else.
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Worst banking app ever
Don’t have Zelle yet. Difficult to update profile info. Bill pay is a horrible experience. UI is from 2008.
Great customer service
My pleasure to speak to my representatives because they are very helpful and they are very happy to work with me. Thank you very much.
Transactions dont post on weekends!!!
HEBFCU app horrible, Friday afternoon all the way til Monday morning no transactions will show up so you don’t know how much you are spending until Monday afternoon when all the transactions kick in.
