
Hedefsan Assistant
Support, Orders & Monitoring
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Free
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About
Hedefsan Assistant brings together everything elevator professionals working with Hedefsan need, on site and in the office, in a single experience. Finding technical information, solving faults, placing orders and monitoring your elevators are all just a few taps away.
Knowledge at Your Fingertips
Manuals, wiring diagrams and certificates are organized by product. Downloaded documents open even without an internet connection. Search an error code from the controller display to see possible causes, inspection steps and the related document on the same screen.
Your Elevators, Always in View
With Hedefsan Connect, follow the live status, floor and door information of your elevators remotely. Faults are reported to you instantly, while trip analysis and the maintenance calendar make planning easier.
Reliable Answers to Technical Questions
NEO, our digital engineer, answers your questions in eight languages, based on Hedefsan's verified technical sources.
Shopping Tailored to Your Company
Order genuine products and spare parts at the prices defined for your company, pay by card or bank transfer, and track your shipment. Your account statement, invoices and quotes are always within reach.
A Transparent Service Process
Follow the status of your products in service step by step. When you would like to talk, simply tap "Call Me Back" and our specialist will call you.
Secure sign-in with Hedefsan ID, Face ID and Touch ID support, and notifications tailored to you. In eight languages, on iPhone and iPad.
hedefsan.net
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What's New in Hedefsan Assistant
4.0.3
October 19, 2026
• Fixed language selection in technical documents; cleaner document list. • Updated notification infrastructure. • Bug fixes and performance improvements.
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