Payment
Unable to connect payment to Handelsbanken
RARikard also
Doesn‘t work
I can’t see my insurances.
TTrorpadig
Chat doesn’t work, no way to contact Hedvig
I tried to use the chat to ask Hedvig a question about my insurance order. I type a whole message and hit send but the message just disappears. I had to retype it again and the issue repeated several times. If the chat is the main channel to get in touch with Hedvig, it is very concerning that this issue exists
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Response from developer
Sorry you had this experience with the chat, we haven't heard about this issue before and would like to get a bit more information from you in order for us to be able to fix it. If possible please reach out to team@hedvig.com mentioning this issue with details about your phone like iOS version & model and we will do our best to fix this.
Can’t log in
The app asks to enter the code sent to my email, but despite pressing re-send 30 times, no email has been sent. Makes the app unusable.
YYellowSugarBanana
Only takes BankID payment
It’s 2023 and the app can’t take a credit card payment?
AAppleUser95014
Response from developer
Hello, The payment is made through digital direct debit which you connect to you bank account in the app. It is not possible to connect you debit card to the payment through direct debit. Please write to us in the chat and let us know if you have any further questions, have a nice day! Best regards, Andrea Team Hedvig
