Worst App Ever
It’s impossible to book an appointment on this app. It’s not user friendly at all. For such a large company, you would think they would have a better app. It’s useless.
Booking order is backwards
The way this app makes you book doesn’t make sense.
It should be:
1. Location
2. Service
3. Date & Time
4. Therapist
If my preferred therapist is not available, I have others that may work.
The current setup requires me to take a shot in the dark with an “any therapist” option, or go on a ghost hunt for different therapist availability.
Let me choose the date & time and then show me who is available. Simple.
It should be:
1. Location
2. Service
3. Date & Time
4. Therapist
If my preferred therapist is not available, I have others that may work.
The current setup requires me to take a shot in the dark with an “any therapist” option, or go on a ghost hunt for different therapist availability.
Let me choose the date & time and then show me who is available. Simple.
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Services
The therapist was Awesome!!! He was very professional and informative of everything he was doing. I truly enjoyed my session. There is one problem I had when my session was over. I went to the front desk pay for my services and I was asked my form of payment. I informed the young lady at the desk I had a gift card. She said, okay and I proceeded to give her the gift card. I was immediately asked did I want to leave a tip without her even informing me of my total. I was so confused by the question that I didn’t even ask what was the total. That is not a question that should be asked to the customer. If the customer wants to leave a tip then he/she will say it. A customer could have given the therapist a cash tip but wishes not to disclose it. The other thing is that if you are a returning customer they automatically add a tip hit that is not posted on the website nor in the facility. The young lady was very professional and nice but the above concern needs to be addressed. I was trying to go online to see my gift card balance but it keeps saying that my email address and/or my phone number and the gift card number isn’t valid which is very frustrating. Overall the service was good but there are some changes that need immediate attention! The rating I gave is because the therapist was Awesome!!!!
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App doesn’t work - maybe fake?
Don’t bother - app doesn’t know recognize user, even after log in. App doesn’t allow picking other locations, or you can pick and then it reverts back to home location. App doesn’t remember login info. I’m worried this was a fake app collecting password and credit card info. Best to skip and call directly to the location.
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Dishonest
Can’t cancel your charges after a year you signed in for. They always claim they haven’t heard your cancellation. So my credit card doesn’t cancel either.
