This app is a complete disaster
WORST APP EVER!!!
Quick and easy
Love it
Easy to use, and helpful customer service
Two Words: Game Changer
Helia is Great!
Easy to Use
User-Friendly Interface
User friendly
Reliability and functionality
Response from developer
We appreciate you taking the time to share your thoughts with us. It's disheartening to hear about your experience with our app, and we would like to learn more. Your feedback is invaluable to us, and we're committed to addressing the issues you've encountered to enhance the overall user experience. At Helia, we recognize the critical nature of connectivity in environments such as operating rooms. That's why our app is meticulously crafted to operate seamlessly even in the face of unreliable internet connections. We've prioritized offline functionality to ensure that healthcare professionals can rely on our app regardless of the availability of a stable network. We're deeply concerned to learn about the challenges you've faced with submissions and connectivity. Rest assured, we're dedicated to actively working to improve these aspects of our app. We understand the frustration of losing information due to failed submissions, and would like to understand the circumstances that may have caused these failures. If you're willing, we would appreciate the chance to delve deeper into your specific experiences and work towards a resolution. Please contact me at rachel.mock@heliacare.com so we can connect. Your feedback is invaluable in guiding our efforts to improve our app, and we're grateful for the opportunity to address your concerns. Please don't hesitate to reach out to our support team directly so that we can assist you further. We're committed to regaining your trust and ensuring a more reliable experience with Helia. Thank you once again for sharing your feedback with us. Warm regards, Rachel Mock Director of Product, Helia Care
Extremely frustrating to use
Response from developer
Dear Ed, Thank you for taking the time to share your feedback with us. We're sincerely sorry to hear about the challenges you encountered with our app. Your satisfaction is paramount to us, and we're dedicated to continuously enhancing our service. We're pleased to inform you that we promptly addressed the search functionality issue you mentioned in an app update. Within 96 hours of receiving your feedback, our team worked diligently to implement improvements, ensuring a smoother and more efficient search experience for our users who were impacted while significantly scaling their account. We truly appreciate your input, as it helps us identify areas for enhancement and deliver a better overall experience. If you're open to it, we would love the opportunity to demonstrate the improvements and provide you with a more satisfying experience. Please don't hesitate to reach out to our support team directly if you encounter any further difficulties or if there's anything else we can assist you with. Your satisfaction remains our top priority. Thank you once again for bringing these concerns to our attention. Warm regards, Rachel Mock Director of Product, Helia Care
Helia connect good idea… terrible execution
Response from developer
Thank you for taking the time to share your feedback with us. Your experience is important to us, and we're committed to addressing your concerns to enhance your overall satisfaction. We understand the frustration caused by extended loading times and search inefficiencies. Rest assured, we took immediate action to improve these aspects of our app. Within just 96 hours of receiving your feedback, Helia implemented enhancements to streamline the search function, reducing the time it takes to find items significantly. Additionally, we're excited to share that we're currently working with companies to integrate barcode scanning capabilities into our app. We believe this feature will greatly improve efficiency and convenience for our users. We'd love the opportunity to connect with your corporate team to discuss how this enhancement could benefit your company specifically. Regarding the blue screen issue you encountered, we're grateful for your patience as we promptly addressed this through a hot fix release in early September. Our team is dedicated to providing a seamless and reliable experience, and we're committed to resolving any technical issues promptly. Your feedback is invaluable in helping us improve our app, and we're genuinely sorry for any inconvenience you've experienced. We would be grateful for the opportunity to regain your trust and demonstrate the improvements we've made. Please feel free to reach out to our support team directly if you have any further questions or concerns. We're here to assist you in any way we can. Thank you for bringing these issues to our attention. Warm regards, Rachel Mock Director of Product, Helia Care
Take way too long
Response from developer
Dear Alex, Thank you for sharing your feedback with us. Your experience is crucial to us, and we're committed to making enhancements to ensure a smoother and more efficient user experience. We understand the frustration caused by prolonged case entry times and network-related issues. With a deep understanding of the medical device space, our team has prioritized offline functionality within the Helia Connect app precisely for situations like yours, where network connectivity may be unreliable. Even if you're experiencing poor or no network signal, you can continue to work on your case seamlessly, even in airplane mode. Regarding the search function, we appreciate your feedback, and we took immediate action to address this concern. Based on your input, we redesigned the search button functionality back in September of 23. Now, users can initiate their search simply by hitting enter, providing a more intuitive and streamlined experience. We're committed to improving our app based on your feedback. Your insights are invaluable in helping us enhance our product and deliver a better user experience. If you have any further questions or suggestions, please don't hesitate to reach out to our support team directly. We're here to assist you in any way we can and are dedicated to ensuring your satisfaction with the Helia Connect app. Thank you once again for bringing these issues to our attention. Warm regards, Rachel Mock Director of Product, Helia Care
