Password recover issues
Sometimes the app signs me out for no reason and whenever I try to recover or change my password it states it has emailed me and it never does, please fix that, thank you
Poorly designed generic app
Cannot add new pay account because this generic app will not allow you to remove old / expired or cancelled pay accounts so now it is useless as it will not even allow me to add new pay accounts due to the existing old accounts
Not a lot of foresight, logic or common sense built in to this app
Will probably switch my electric service to one of the industry electric providers with well developed apps soon
Not a lot of foresight, logic or common sense built in to this app
Will probably switch my electric service to one of the industry electric providers with well developed apps soon
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Not Too Bad
App is decent. Only complaint is that it will not allow me to remove old credit card information. Every time I try to delete an old card on file, it says it is not found.
It's a mess, but it works
It's a pretty ugly app. It's not configured for bigger phones and is maybe the only app I have that still has the black bars on the top and bottom.
Makes it feel like a very cheap service.
Makes it feel like a very cheap service.
So buggy
I have been using this app for 2 months. It crashes all the time. In the beginning, I couldn’t understand why my usage wasn’t visible, but an agent told me it was because my price was fixed for the first 6 days- confusing. The “estimated days remaining” are always wrong. They rarely decrement 1 day for me - 2,3,5 day decrements are the most common. Apparently the algorithm can’t learn. When I went out of state, login wouldn’t work- 404 error until I returned to Houston. I’ve been getting alerts to make a payment, but now the pay feature won’t work in the app - it’s telling me to “Pick Up Card.” I didn’t know I dropped it?!?! Figured out it’s because I have a new debit card, but the app can’t delete the old account (“Payment Account not found”). Online option in payment center is for paying my bill - I’m prepaid, so I don’t have a bill. So terrible!!!!!!!! I’d give it 0 stars if I could.
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