Helpteo

Helpteo brings customer conversations from your websites, connected Telegram bots and WWChat into one shared inbox. Help customers, keep context close and work together wherever you are. CUSTOMER CONVERSATIONS IN ONE PLACE Read and reply to website, Telegram and WWChat chats. See conversation history, customer details and typing indicators without switching between tools. WORK TOGETHER Take ownership of conversations, add private notes for your team, and resolve or reopen requests. Use the Mine inbox to focus on conversations assigned to you. FILES AND VOICE MESSAGES Send photos and files, open customer attachments, and listen to incoming voice messages. Read transcripts when available. Operators reply with text and attachments. CONTEXT BEFORE THE FIRST REPLY Review answers and attachments collected by your project's intake scenario. Take over a conversation when a customer needs a person. Project permissions keep each operator's inbox focused on their assigned work. STAY CONNECTED Receive mobile push notifications for new messages. Switch between workspaces and use Helpteo in English, Russian, German, French, Italian, Spanish or Brazilian Portuguese. GET STARTED A Helpteo account and workspace are required. Connect your website, Telegram bot or WWChat and configure intake scenarios in the Helpteo web dashboard. This app is your team's operator workspace. Helpteo is currently in early access. Manage or delete your account from account settings in the app. Support: https://helpteo.com/en/contact/ Privacy: https://helpteo.com/privacy/