Does a great job in keeping our girls happy
We’ve had our unit on our Omlet cube for a few years now. Only had a couple of issues in that time and was very pleased with the excellent customer care we received. Ed was great at solving our issue in a timely and efficient manner. We don’t use our quarantine Go Up coop often enough to fit another opener yet … but can’t see us buying a different make now we’ve had a Hentronix.
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App Okay, BUT
App works mostly okay, but solar battery horrible. Have had problems since the beginning and cannot get this company to respond for weeks at a time. Poorest customer service EVER! Have since removed the door and app and have gone with Omlet - a great company.
Got spoiled when it did work.
This door was amazing when we first purchased it. Worked great for about 5 months but then the app stopped working. I’ve contacted customer support and they stopped replying to emails when I mentioned getting a replacement or refund. I wouldn’t recommend this company at all!
Not a reliable WI-FI controller
Seems to lose Wifi connection every few weeks.. When this happened it also locks up the Bluetooth. Door is unable to be controlled … I can power cycle and get the controller back via Bluetooth but WIFi has a mind of its own.. so disappointing…
Unhappy with reliability
Seems to lose Wifi connection every few months. When this happened it also locks up the Bluetooth. I can power cycle and get the controller back via Bluetooth but Wi-Fi is not back as of today.
