Hera Omnichannel

HERA Omnichannel App is a companion tool for businesses using the heracx.ai platform. This app allows authorized employees and partners to: • Manage omnichannel customer conversations (chat, email, WhatsApp, etc.) • Monitor real-time customer interactions and satisfaction (CX metrics) • Collaborate with team members in resolving tickets or customer issues Access is limited to users invited by client companies subscribed to HERA/HEMA services.