Disappointed
Whenever I check the status, it says loan approved but the support team told that the application cannot be found, even though all formalities have been completed from my side. There is no transparency about whether my loan has been approved, rejected, or is still under review.
The lack of communication and inability to track the application status creates unnecessary confusion, stress, and inconvenience. Customers should not have to keep following up just to know the status of their application.
I request Hero FinCorp to investigate this issue and provide an update on my loan application as soon as possible. A clear and timely response would help avoid unnecessary delays and improve customer trust in the service.
Response from developer
Hi Chethan, We are prioritising your concern and our team will look into it at the earliest. In the meantime, please feel free to reach out to us on customer.care@herofincorp.com for any more concerns and we shall help you. We sincerely apologize for the inconvenience. Regards, Team Hero FinCorp
Unprofessional
I have already completed all the required verification procedures, including digital e-sign and in-person verification. However, despite completing these steps, I have not received any clear update regarding the status of my application.
Additionally, when I try to check the application status through the WhatsApp bot, it states that my loan ID and registered mobile number do not match, which is preventing me from tracking my application.
I request you to urgently look into this issue and provide me with:
1. The current status of my loan application.
2. The reason for the delay, if any.
3. Confirmation of whether any further documents or verification are required.
4. A clear timeline for the next steps and final decision.
I have completed the requested formalities from my end, and I expect a proper update without further delay.
Please treat this as a formal complaint and provide me with a complaint/reference number for tracking purposes.
Response from developer
Hi Vignesh, We are prioritising your concern and our team will look into it at the earliest. In the meantime, please feel free to reach out to us on customer.care@herofincorp.com for any more concerns and we shall help you. We sincerely apologize for the inconvenience. Regards, Team Hero FinCorp
Good Platform
Response from developer
Hi Mainak, thank you for the fantastic feedback. We will continue improvising our services to provide you with the best experience. Regards, Team Hero FinCorp
Great Option
Response from developer
Hi Dayita, we appreciate you taking the time to share your feedback with us, and we hope that you will continue to choose Hero FinCorp in the future. Regards, Team Hero FinCorp
Convenient Access
Response from developer
Hi, Thank you for your feedback. We really appreciate your feedback as it helps us provide a better experience to our users. Team Hero FinCorp
