Is Hillrom™ Connex® safe?

Hillrom™ Connex® has mixed safety signals based on user ratings. The AppsHunter Safety Score for Hillrom™ Connex® is 51 out of 100. This assessment is based on 33 user ratings, with an App Store average of 2.0 out of 5. Of 33 App Store ratings, 15.2% point to a safe experience, 9.1% suggest some concerns, and 75.8% point to a risky experience.

Is Hillrom™ Connex® legit?

Hillrom™ Connex® is no longer available in the App Store. The AppsHunter Legitimacy Score for Hillrom™ Connex® is 35 out of 100 points across 7 verification signals from App Store and developer data.

Hillrom™ Connex® Reviews | Read user reviews of Hillrom™ Connex®

Name: Hillrom™ Connex®
Rating: 1.9697 (33 reviews)

Customer service will not reply

We have used this application and the CPT vest for three years sometimes it worked really well with sinking, but the last three weeks it has not worked at all. I reached out to customer service at their given email four times asking for guidance and help so I can sync my daughters medical treatments. I’ve gotten zero reply. I rely on this information as to provide to my daughters pulmonologist as she has a rare disease and right now this is not being uploaded.

V"s Stuff

2 years ago

Response from developer

Thank you for your feedback. We would like to contact you to gather additional details. If you are willing to do so, please email your contact information to connexsupport@hillrom.com and include App Feedback in the subject line.

Feedback

Useless app. I have to use it in order to treat my asthma. Baxter/Hillrom should be embarrassed. They charge over 1,600 per month to use their device and force their patients into this hellish app. Shameful! A disgrace!

Dann ga

2 years ago

Response from developer

Thank you for your feedback. Using the app is optional. We would like to contact you to gather additional details and troubleshoot. If you are willing to do so, please email your contact information to connexsupport@hillrom.com, include App Feedback in the subject line and details of your issue in the body of the email.

Pathetic App - Sync Issues

Love the vest but the Connex app fails to sync in any reliable or predictable fashion. Sync process often lags therapy sessions by 48 hours or more. The resulting erroneous “missed therapy” messages are aggravating. The sync issue is a common complaint that needs to be fixed given the high cost of the product.

ConnexMeNot

3 years ago

Response from developer

Thank you for your feedback. We would like to contact you to gather additional details and troubleshoot. If you are willing to do so, please email your contact information to connexsupport@hillrom.com, include App Feedback in the subject line and details of your issue in the body of the email.

Syncing and connectivity sketchy

The Vest works great, but the app is the problem. It often doesn’t give me credit for completed sessions, and lately I’ve had to repeatedly go through deleting the app, reinstalling, and re-pairing.

Suzymobile

3 years ago

Response from developer

Thank you for your feedback. We would like to contact you to gather additional details and troubleshoot. If you are willing to do so, please email your contact information to connexsupport@hillrom.com, include App Feedback in the subject line and details of your issue in the body of the email.

Won’t connect to server

I use the machine 4x a day for 20 minutes for my twins and the first 2 days it worked great but now I can not sign into to the app to collect the data. Machine works great- but I can not say the same about the app.

Baylei C

3 years ago

Response from developer

Thank you for your feedback. We would like to contact you to gather additional details and troubleshoot. If you are willing to do so, please email your contact information to connexsupport@hillrom.com, include App Feedback in the subject line and details of your issue in the body of the email.

Could be good.

It’s nice to be able to track sessions but it’s usually a day behind. It’s disappointing to see score decreasing when sessions have been made. Even when the data syncs the score doesn’t improve.

The idea is great it just needs some further development.

Rylans momma

3 years ago

Response from developer

Thank you for your feedback. We would like to contact you to gather additional details. If you are willing to do so, please email your contact information to connexsupport@hillrom.com and include App Feedback in the subject line.

Frustrating and poor quality

This app is meant to be a great tool and it would be IF it ever syncs correctly consistently and if it wasn’t constantly acting up and not allowing me to log on to it. Thankfully our pulmonologist knows of the poor history of syncing and is great about assuring us to keep going and not pay attention to if it syncs or not.

V"s Stuff

3 years ago

Response from developer

Thank you for your feedback. We would like to contact you to gather additional details. If you are willing to do so, please email your contact information to connexsupport@hillrom.com and include App Feedback in the subject line.

Issues with connectivity and syncing

The app doesn’t sync properly and shows missed sessions when there haven’t been any. Points dropped even when protocols are followed. I’m not even bothering with it anymore

Doug Bai

3 years ago

Response from developer

Thank you for your feedback. We would like to contact you to gather additional details. If you are willing to do so, please email your contact information to connexsupport@hillrom.com and include App Feedback in the subject line.

Needs attention

I’m not sure whether the issue is with the app or the Bluetooth capability of the unit, but the syncing function is hit or miss. I’ve spoken with a developer twice who indicated they’re not sure what the issue is and suggested pairing/unpairing, which doesn’t help. It’s unrealistic to expect someone to sit by the machine for hours after treatment, refreshing the app so it doesn’t sign out l, and hope that data will transmit. Certainly not the quality that should be provided given what they charge for the machines.

brickhaus_05

4 years ago

Response from developer

Thank you for your feedback. We would like to contact you to gather additional details. If you are willing to do so, please email your contact information to connexsupport@hillrom.com and include App Feedback in the subject line.

Sync issues

I use this app twice a day, and it’s inability to sync infuriates me. I should not have to delete and reinstall the app, nor should I have to disconnect and reconnect the Bluetooth on a daily basis. Very poor performing app.

Starbucks Grinch

4 years ago

Response from developer

Thank you for your feedback. We would like to contact you to gather additional details. If you are willing to do so, please email your contact information to connexsupport@hillrom.com and include App Feedback in the subject line.

Great concept, poor execution

App and machine don’t stay paired, giving alerts to re-pair each session. Each time opening app get alert that time zone is wrong and after trying to fix 20x I have given up. Machine already logs hours utilized so unless the app has some major updates it’s pretty useless

Amarae E.

4 years ago

Response from developer

Thank you for your feedback. We would like to contact you to gather additional details and see if we can resolve this. If you are willing to do so, please email your contact information to connexsupport@hillrom.com and include App Feedback in the subject line.

Hilrom connect

I can’t get the system to sync, I use it 2 times a day and it shows I’ve used it twice when I’ve used it 8 times. When it does pair it stops every 40 seconds and then starts up ? It makes it look like I’m not using the device. I am coughing up more junk than ever. I have worked with your people and the I phone will not connect. We have deleted the app reset the phone and entered the pairing number it still won’t pair

Raydon1729

4 years ago

Response from developer

Thank you for your feedback. We would like to contact you to gather additional details and see if we can resolve this. If you are willing to do so, please email your contact information to connexsupport@hillrom.com and include App Feedback in the subject line.

Don’t bother

Doesn’t sync. Waste of time.

SleeplessInSoFlo

4 years ago

Response from developer

Thank you for your feedback. We would like to contact you to gather additional details. If you are willing to do so, please email your contact information to connexsupport@hillrom.com and include App Feedback in the subject line.

Data syncing

I like the concept. But I’m having issues getting sessions to show up. It will say it’s connected to mobile every time I use the device, but it hasn’t connected to the server since I first paired the Bluetooth with it, and has only shown a few sessions. I have five days that won’t show up for some reason 😪

valorkai

4 years ago

Response from developer

Thank you for your feedback. We would like to contact you to gather additional details. If you are willing to do so, please email your contact information to connexsupport@hillrom.com and include App Feedback in the subject line.

Issues with syncing and using the app

I wasn’t able to find a better way to report issues with the app besides leaving a review. Mine has problems syncing. I keep having to delete the app and sync again and again. It also changed my time zone, sends me an error stating my time zone is incorrect, but will also give me an error when I attempt to login to edit my profile. I’m a new user so I never used the app on previous iOS versions.

Rachel Elizabeth Holder

5 years ago

Response from developer

Thank you for your feedback. We would like to contact you to gather additional details. If you are willing to do so, please email your contact information to connexsupport@hillrom.com and include App Feedback in the subject line.

Helpful, but please improve it

This app is good to keep track of sessions, but the actual sync is hours after your session. The ‘score’ system - meant to encourage consistency of treatments - is ridiculous. My son does three days with all his treatment time, and the score goes down.

SawxFan

5 years ago

Response from developer

Thank you for your feedback. We would like to contact you to gather additional details. If you are willing to do so, please email your contact information to connexsupport@hillrom.com and include App Feedback in the subject line.

Hill Rom Connex Linking

This is a good concept but does not consistently update each session. There needs to be a better way besides monitoring the hours to mange the data sessions. Thanks

L A LAW

5 years ago

Response from developer

Thank you for your feedback. We would like to contact you to gather additional details and help troubleshoot this issue. If you are willing to do so, please email your contact information to connexsupport@hillrom.com and include App Feedback in the subject line.

Does not log in time spent on machine

I have tried without any resolve to get my app to work- it is connected to Sufi and the machine is paired however it only logs in date and 0 minutes on machine. I run my machine for 30 minutes twice daily.

gigi610829

5 years ago

Response from developer

Thank you for your feedback. We would like to contact you to resolve this issue. Please email your contact information to connexsupport@hillrom.com and include Does not log in time spent on machine in the subject line.

Hillrom™ Connex® User Reviews

Customer Experience

Is Hillrom™ Connex® Safe? 🙏

Safety Analysis

Is Hillrom™ Connex® Legit? ❌

Top reviews

Customer service will not reply

Response from developer

Feedback

Response from developer

Pathetic App - Sync Issues

Response from developer

Syncing and connectivity sketchy

Response from developer

Won’t connect to server

Response from developer

Could be good.

Response from developer

Frustrating and poor quality

Response from developer

Issues with connectivity and syncing

Response from developer

Needs attention

Response from developer

Sync issues

Response from developer

Great concept, poor execution

Response from developer

Hilrom connect

Response from developer

Don’t bother

Response from developer

Data syncing

Response from developer

Issues with syncing and using the app

Response from developer

Helpful, but please improve it

Response from developer

Hill Rom Connex Linking

Response from developer

Does not log in time spent on machine

Response from developer

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