Overpriced and overcharged you
Highway robbery, the premier of Bermuda owns the app and blocks out competition and charges ungodly amounts for transportation. If the app says it will cost between like $50-$56 it will always be the upper number no matter what. They also tried charging me $81 for a $44 ride and only did something about it when I threatened to dispute the charge twice, and the refund still made the ride cost $47 not $44. Scammers.
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Awful app
Often gives incorrect locations, times and prices. Charges for cancellation fees even when a driver drives past you into town, and it is over 20 minutes late. Awful app and experience.
Booked my ride without me pressing a button (BAD)
So I was trying to go to some bar and I was looking at scheduling and to schedule it upcharged a whopping 20 (usually in the states it’s not like that and either is cheaper or the same) and then I didn’t even press that I wanted to book it. It didn’t give a confirmation page or anything. Next thing I know there’s a taxi driver pulling up to me. I get in not knowing I could cancel and then it was thirty dollars on a five minute ride down the drain. I can’t believe it.
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Application is not stable
I have iPhone 15 Pro Max. I used the application once and after that I’m not able to launch the application any longer. Tried reinstalling it multiple times as well as restarting the phone several times as well. The application is not stable and can’t stop working at crucial moments when you need to get a ride.
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Doesn’t work
App opens but instantly closes
Won’t open
Downloaded this app after the last update, and I can’t open it. It simply just crashes.
Not ready
App said driver was 5 minutes away, but after 10 minutes they had not even moved. I canceled the ride before the driver moved, but the app charged me a $7 cancellation fee. Not the way to grow the service
Uses wallet?
Having reviewed the website and the tutorials, I am not seeing how this uses Wallet as described in the app page in iOS store. It asks for a card to be added in the app. Otherwise seems ok. If no longer integrates with Wallet , I suggest removing that tag.
Doesn’t work
Don’t bother with this app. It doesn’t accept my credit card. I got no support from their team to load it up.
Waste of time
Worst app ever! Missed my flight because no taxis would come. The app gave various errors including “insufficient balance” even though it had my credit card, “all drivers busy” which continued for 1.5 hours…I tried booking a ride the day before but it wouldn’t complete. Taxi service in Bermuda is an absolute joke.
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Doesn’t work
Tried to use this multiple times throughout our stay in Bermuda. We were able to get ONE ride throughout our five day trip. One! The app would say drivers were available ând we would plan around it but then when you confirmed the request they had no drivers available. Terrible.
Caution against relying on
Thankfully i was along a bus route because no drivers were available during hour of trying. Waited an hour for the bus to come. Not good to think you could really get stranded somewhere.
Doesn’t work
Tried to add multiple cards, didn’t accept any so we couldn’t use this app to get around - disappointing
Driver picked up wrong person
Driver picked up the wrong person at the airport and once the trip is started there is no way to contact the driver or cancel the trip. I don’t think the culture is set up for ride sharing.
Can’t sign in!
I upgraded my phone and the app wants me to register even though I’m an existing customer. It gets stuck with “this email is already registered “ but it doesn’t give me a sign in option!
Said 3 min wait then no cars available after multiple attempts
Cannot rely on this app for travel
Not reliable
Scheduled a ride several hours in advance for a dinner reservation and they cancelled 15 minutes before the agreed time to pick us up. I will never be using this app again. The ASAP reservations don’t work either.
Terrible
I’ve had no less than 5 drivers cancel on me in the last hour. I’m now late for my dinner reservation and deleting the app.
Don’t even try!
Don’t even try!
Useful but needs improvement
Needs the following improvements:
using iPhone SE with iOS 17.5.1
1. The ability to schedule a ride for later.
2. The map zooms out to global view, and if you zoom back in after several swipes, it zooms back out when
the map updates. Makes the map essentially useless.
3. Needs the option to add the tip in advance for rides where there is no internet connectivity at the arrival location.
using iPhone SE with iOS 17.5.1
1. The ability to schedule a ride for later.
2. The map zooms out to global view, and if you zoom back in after several swipes, it zooms back out when
the map updates. Makes the map essentially useless.
3. Needs the option to add the tip in advance for rides where there is no internet connectivity at the arrival location.
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Didn’t work
We visited Bermuda for a long weekend. Several days we tried to use the app to get a ride. Every time this message popped up “Sorry, All our drivers are currently busy. We are unable to offer you services right now. Please try again sometime later.”
It was better to hail a cab off the road or get a dispatch number from a cab to call for pickup.
It was better to hail a cab off the road or get a dispatch number from a cab to call for pickup.
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