Appreciate yous!
Thanks so much for all you do!!
Terrible App
Good luck getting back to where you were in your shopping if you add something to your wish list. Their filtering options are pretty much useless as well.
Horrible customer service
I had a very frustrating experience with Hobbiesville’s final sale policy. I accidentally placed an order and tried to cancel it immediately, but there are no options to cancel an order, even right after it’s submitted.
I contacted customer service right away hoping they could help reverse the mistake, but they told me there were no options available for cancellation or refund due to their final sale policy. Unfortunately, customer service was not helpful in offering any alternatives or solutions.
I understand that stores have policies, but a complete lack of flexibility for instant mistakes and no self-service cancellation option makes for a poor customer experience. I would strongly recommend double- and triple-checking your order before submitting, as there is no recourse if something goes wrong.
I contacted customer service right away hoping they could help reverse the mistake, but they told me there were no options available for cancellation or refund due to their final sale policy. Unfortunately, customer service was not helpful in offering any alternatives or solutions.
I understand that stores have policies, but a complete lack of flexibility for instant mistakes and no self-service cancellation option makes for a poor customer experience. I would strongly recommend double- and triple-checking your order before submitting, as there is no recourse if something goes wrong.
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Customer service was rude and insisted on charging me for redelivery despite courier's fault.
I placed three different orders for the Mega Evolution Booster Bundle. Unfortunately, I only received one order, while the other two were returned to the sender due to courier issues. I reached out to Hobbyville about the problem and requested them to redeliver my two orders. However, they informed me that they would charge me a redelivery fee for each order. I provided them with a screenshot showing that it was a courier issue, but they insisted that it was an invalid address. I explained that if the address was invalid, then why was my first order delivered successfully, and the delivery address was Scotia Bank in Timmins. It was impossible for it to be an invalid address.
Despite the long wait for the pre-order and over a month for the delivery, They insisted that I pay another redelivery fee, so I ended up requesting a refund minus the delivery.
To save time avoid dealing with this store, there are better options available out there.
Despite the long wait for the pre-order and over a month for the delivery, They insisted that I pay another redelivery fee, so I ended up requesting a refund minus the delivery.
To save time avoid dealing with this store, there are better options available out there.
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Great products, great support
Can’t thank them enough for their work and the products they supply
