HoduCC Agent

HoduCC Agent is Complete call center solution for agents with CRM and call controls. HoduCC Agent is the official mobile application for HoduSoft's HoduOCX Contact Center platform, enabling contact center agents to stay connected and productive from anywhere. Designed for modern customer service teams, the app provides a seamless calling experience along with the essential tools agents need to deliver exceptional customer support. Key FeaturesVoice Calling Make and receive customer calls High-quality WebRTC calling Handle inbound and outbound calls Advanced Call Controls Mute and unmute calls Place calls on hold and resume Blind and attended call transfers Send DTMF tones during active calls On-Call Productivity Integrated CRM access during calls View and follow call scripts Access customer information while interacting with callers Agent Management Change agent status (Available, Break, Pause, and other activities) Stay synchronized with your contact center queue Dashboard & Reporting View agent performance dashboard Access call history Review voicemail messages Monitor activity reports and performance metrics Built for Contact Centers HoduCC Agent helps agents remain productive whether they are working from the office or remotely. By combining voice communication, customer information, and agent tools in a single application, it simplifies daily operations and improves customer engagement.