Very Disappointing Service
Very disappointing experience. My order has been delayed multiple times, and every time I contact customer service, all I receive is an apology with no clear explanation or solution. The delivery date keeps changing, and no one can provide accurate information. I expected much better service from a well-known brand. I cannot recommend this app or shopping experience.
Show more
Login Bug
I signed up successfully on the website, but I’m unable to log in on the mobile app using the same credentials. Repeated login attempts failed.
I also tried signing up again on the app with the same phone number, but that failed too.
Please check the issue—seems like a sync or authentication problem between web and mobile.
I also tried signing up again on the app with the same phone number, but that failed too.
Please check the issue—seems like a sync or authentication problem between web and mobile.
Show more
I love this furniture shop
I love this furniture online shop they fix the furniture. Very hassle free online delivery for furniture
Delivery and support team don’t work at all
Unfortunately, customer service is useless in this company, that’s why I have to write here. You pay them - and they do nothing expect for telling lies. I am expecting delivery every working day for almost 2 weeks because they promise me to delivery my goods every working day - and they don’t deliver. Nobody answers precisely. Nobody gives contacts for organising. Nothing. Very poor service
Show more
So disappointing
They rescheduled my bed March 17, and when March 17 came, they reschedule it again March 23.
Unusable
This app is almost always freezing or getting stuck. I had several times in my cart, but every time I open the app it shows that there are items in the cart, yet nothing loads and the cart doesn’t display anything just keeps loading. Because of this I can’t continue with my order.
I even tried removed and reinstall the app, but the same issue still happens. Overall the app is extremely slow and unreliable, which makes it very frustrating and unusable.
I even tried removed and reinstall the app, but the same issue still happens. Overall the app is extremely slow and unreliable, which makes it very frustrating and unusable.
Show more
Very disappointing experience – and unfortunately not my first, but definitely my last.
Honestly, this was a very bad experience. The customer service is extremely poor, and the after-sales service is even worse.
Here’s what happened:
I placed an online order two weeks ago with a scheduled delivery date of 23/2. A week later, I had to travel urgently for work. I tried contacting them more than 12 times to either reschedule the delivery or move it one or two days earlier. Unfortunately, there was absolutely no response or real assistance. Every time I called, they would tell me there was “no update in the system” and ask me to call back after an hour. I actually did call back after an hour—multiple times—and still, there was “no update.”
For four consecutive days, I kept trying to reach someone who could help. When I called in the morning, they told me to call at night. When I called at night, they told me to call in the morning. No one took responsibility, and no one provided a solution.
In the end, I had to postpone my travel because of the delivery date since I couldn’t get through to anyone to reschedule it. I relied on the confirmed delivery date.
Two or three days before delivery, they sent messages stating that during Ramadan, deliveries would be between 8:00 PM and 12:00 AM. Based on that information, I arranged my schedule accordingly.
Then suddenly, on the delivery day, I received a call from the driver at 4:30 PM (before Iftar in Ramadan) saying he would arrive in 30 minutes. I was completely unprepared because I had planned for an evening delivery. The installation takes about an hour, which would have been exactly at Maghrib time, and I was supposed to break my fast outside that day.
This level of disrespect for customers’ time and commitments is unacceptable. Their customer service is already very poor, but once you complete your purchase, it becomes almost impossible to reach anyone.
To make things worse, yesterday I visited the Hamra branch hoping to look at and possibly buy more items. I went upstairs and downstairs, and there were no employees available to assist customers. The staff were sitting and chatting, completely ignoring customers. I called out several times for help, and no one responded.
Honestly, Home Box is disappointing in every aspect—before sale, during sale, and especially after sale.
Here’s what happened:
I placed an online order two weeks ago with a scheduled delivery date of 23/2. A week later, I had to travel urgently for work. I tried contacting them more than 12 times to either reschedule the delivery or move it one or two days earlier. Unfortunately, there was absolutely no response or real assistance. Every time I called, they would tell me there was “no update in the system” and ask me to call back after an hour. I actually did call back after an hour—multiple times—and still, there was “no update.”
For four consecutive days, I kept trying to reach someone who could help. When I called in the morning, they told me to call at night. When I called at night, they told me to call in the morning. No one took responsibility, and no one provided a solution.
In the end, I had to postpone my travel because of the delivery date since I couldn’t get through to anyone to reschedule it. I relied on the confirmed delivery date.
Two or three days before delivery, they sent messages stating that during Ramadan, deliveries would be between 8:00 PM and 12:00 AM. Based on that information, I arranged my schedule accordingly.
Then suddenly, on the delivery day, I received a call from the driver at 4:30 PM (before Iftar in Ramadan) saying he would arrive in 30 minutes. I was completely unprepared because I had planned for an evening delivery. The installation takes about an hour, which would have been exactly at Maghrib time, and I was supposed to break my fast outside that day.
This level of disrespect for customers’ time and commitments is unacceptable. Their customer service is already very poor, but once you complete your purchase, it becomes almost impossible to reach anyone.
To make things worse, yesterday I visited the Hamra branch hoping to look at and possibly buy more items. I went upstairs and downstairs, and there were no employees available to assist customers. The staff were sitting and chatting, completely ignoring customers. I called out several times for help, and no one responded.
Honestly, Home Box is disappointing in every aspect—before sale, during sale, and especially after sale.
Show more
شكرا هوم بوكس استمروا دائما في ترفير منتجاتكم و اسعاد عملائكم وسهولة الشراء
اتمنى وصول الشحنه على الموعد وتمون سليمه من اي عيوب
Very very Bad Delivery system
The delivery schedule is so bad. They won’t deliver on time and have to wait for their date and time . My product was supposed to be delivered by 3rd December and 11th December. They did not deliver and they themselves scheduled to 16th December 10am to 4pm. Even to reschedule they are going to charge you. This is ridiculous as they were not able to deliver on the said time and we have to take leave from the job to collect the products.
Show more
Very poor after-sale service from Home box
I placed an order over two weeks ago on the schedule delivery day. I receive a call late in the evening around 8 pm asking me to prepare the space and clear everything as their team will deliver and install the item. I was also informed that the warranty will be void if the installation was not done by their team.
Based on this call, I deposited of all my existing furniture.
The next morning I was shocked to receive another call informing me that there were enabled to deliver their order due to item on availability.
This is extremely unprofessional behaviour, shows poor planning and complete disregard for the customer time and property. Additionally, some of the item that were previously delivered are of poor quality.
I suggest do not recommend dealing with Home books, especially when it comes to after sale service.
Based on this call, I deposited of all my existing furniture.
The next morning I was shocked to receive another call informing me that there were enabled to deliver their order due to item on availability.
This is extremely unprofessional behaviour, shows poor planning and complete disregard for the customer time and property. Additionally, some of the item that were previously delivered are of poor quality.
I suggest do not recommend dealing with Home books, especially when it comes to after sale service.
Show more
Worst customer service I have ever experienced in the UAE
I wanted to get my bed online and received the worst service ever, they confirmed my order delivery in three days and I did not get the bed I ordered, in fact I got crickets, nothing from them not even an apology for non delivery of paid good! Fast forward I reschedule the delivery and the same thing happened again after one week, no delivery, apology or any communication from them! i had to cancel my order and get a refund waiting for the refund as I type. i am hugely dissapointed!
Show more
Very disappointing experience
I placed an order 2 days ago and was supposed to pick it up today. I checked the status through the app, and it clearly showed “pickup by today.” I even called to confirm if it was ready, but they said it’s still being processed. It’s really frustrating. I’ll never order online for pickup again. The whole process was a mess and a complete waste of time!!!
Show more
Very poor delivery
No/False commitments, Delivery not as scheduled, delivery team not responding properly
لم يعجبني
من وجهة نظري سيرفس جدا بطيئة ولا في متابعه للطلبات و الاستفسارات والشكاوى لو بدكم تشترو روحو للمعارض
Homebox a great place to shop
Affordable prices
A fraud shop
Never ever believe in their furniture and customer service. Delivered broken furniture and declined to replace it. Customer care says they are helpless. Better you purchase from ikea or any other shops were they value their customers.
مهم مهم مهم قبل التعامل معهم
لايتم تعويضك في حال تأخير الطلب المحدد وقته من قبلهم ، وحتى لو حصل لك ضرر بسبب التأخير لايعتذرون منك ..
خذ إجازة عن العمل في يوم التوصيل ( لانهم لايلتزمون بالوقت المحدد للتوصيل )حتى لاتتضرر لانه في حال عدم تواجدك في الموقع سيتم فرض رسوم غرامة عليك اذا لم تستلم الطلب ..
نصيحة ابحث عن متاجر أخرى تحترم وقتك وتعوضك عن أي ضرر .
ملاحظة : أسعارهم مرتفعة ، واشتريت منهم عدة منتجات تحتاج لتوصيل وتركيب
خذ إجازة عن العمل في يوم التوصيل ( لانهم لايلتزمون بالوقت المحدد للتوصيل )حتى لاتتضرر لانه في حال عدم تواجدك في الموقع سيتم فرض رسوم غرامة عليك اذا لم تستلم الطلب ..
نصيحة ابحث عن متاجر أخرى تحترم وقتك وتعوضك عن أي ضرر .
ملاحظة : أسعارهم مرتفعة ، واشتريت منهم عدة منتجات تحتاج لتوصيل وتركيب
Show more
Complain
I had the worst experience placing my order with Home Box. I placed the order last week and the delivery was scheduled for Sunday. When the delivery guy arrived, he created a huge issue with my building security, saying there would be one hour of drilling to fix the cupboard. While I was clarifying with security, the delivery team decided to leave without delivering my order.
When I called them back to proceed, they told me to "inform the team" and then disconnected the call. Afterwards, they stopped answering my calls and left the location without any notice.
I tried several times to reach customer service and spoke to different agents including Sohaila and Azhra, but no one took responsibility. The customer service is horrible, unhelpful, and lacks any willingness to support or follow up. Even after I requested a call back and mentioned I would cancel the order if I didn’t get an update, nobody bothered to contact me.
When I called them back to proceed, they told me to "inform the team" and then disconnected the call. Afterwards, they stopped answering my calls and left the location without any notice.
I tried several times to reach customer service and spoke to different agents including Sohaila and Azhra, but no one took responsibility. The customer service is horrible, unhelpful, and lacks any willingness to support or follow up. Even after I requested a call back and mentioned I would cancel the order if I didn’t get an update, nobody bothered to contact me.
Show more
افضل محل اثاث خدمات و توصيل و تركيب و لا غلطه ما شاء الله
شكراً هوم بكس استمروا على هذا الاداء المرضي جداً
Very Bad Service
I ordered something last month and the delivery was supposed to be on 08/07/25. The items didn’t arrive yet. I am following up with customer service by calls, mails and WhatsApp. Nobody cares to give an update. Ridiculous delivery and customer service.
