Unable to register
There is no logical way to do the first setup and no guide in the app (or on paper) to follow so you have to look it up online.
App has generally bad and confusing UX. It’s never logical where things are placed. Firmware updates are not always working, hardware comes with old firmware and you can’t update in order to get Matter support, because updates are not working.
One expensive and bad experience so far…
Response from developer
Dear Mr Stanković, Thank you for your feedback. We are very sorry to hear that your first experience of our product did not meet your expectations. This is, of course, not in line with our standards, as we aim to provide high-quality hardware alongside user-friendly, reliable software. We understand how frustrating it is to not receive an activation email and the issues this can cause. We have already passed this issue on to our development team. As soon as the cause has been definitively resolved, we will inform all affected users immediately. We take your comments seriously. Your feedback helps us to improve the usability and intuitiveness of the app. Despite this poor start, we would be delighted to demonstrate that, once the initial hurdles have been overcome, the hardware and software can work together reliably. If you would like personal assistance with the setup, please feel free to contact our support team at any time – we will be happy to help.
Stopped
Response from developer
Hello Günter, Thank you for your feedback. All of our systems are functioning properly and there are no outages. Please contact us at https://service.homepilot-smarthome.com/s/submit-a-request?language=en_US so that we can help you further. Best regards from the service team
