might as well use web app
What happened
They responded saying I could restore the license but thatβs what I have done they call it legacy and expect another $3 for an upgrade to use a worst app I didnβt ask to change which I already paid for a lifetime one-time license to. The wording they use doesnβt even make sense. In order to continue providing βone-timeβ licenses they need all existing βone-timeβ licenses to pay an upgrade fee lol. Youβre not offering a one-time license in either of those cases.
Responded again with the same none-sense saying the cost is for maintaining support when none of the complaints about changes I have involve work to maintain the basic homebridge plugin management and dashboard functionality. I have made several plugins and my local instance is deployed from a self hosted gitea instance that forks and rebases updates from the official with my own changes applied on top so trust me when I say thatβs a load of manure to justify it, but all my complaints pertain to app features and changes; not requested by, but forced upon customers who didnβt ask for them with a fresh price while killing the existing lifetime app we actually paid for. Review stands, so does my opinion and nothing will change that aside from retaining the original app as a legacy app and making this a new separate version like proper developers would.
Once more people update their apps Iβm sure youβll see more reviews like this popping up. If I could leave 0 or less stars I would.
Response from developer
Updated Response: The update fee to v5 licenses is entirely optional. If you donβt want to use features of v5, your previous lifetime license remains valid for all features you previously purchased for. So yes, it is a one time lifetime purchase. As a long time customer you might notice how much is going on in the Homebridge community and that there are many technical changes from year to year. The small optional update fee helps us to maintain the app further, adapt to new changes and develop new features. If you have further questions regarding the licenses or want to share more details about your criticism, please contact us. We are open to discuss it further. Original Response: Hi, we are sorry that you are not happy with the update. Please try to restore your previous license, go to the license page, top right menu, restore license. Sometimes the license get not restored automatically. All your previously bought features remain available without any additional cost. Only new features of v5 that havenβt been there and took more time to develop, will be available after a small update fee for around 2-3 dollars (depending on the country you live in) Regarding your bugs / criticism about the UI, we would love to hear more from you by email (support@homemanager-app.de). This is the only way we can try to solve your issues / fix the bugs and try to improve the user experience for you. Best Regards, Hannes/Ron
One of the best solutions!
What happened
They responded saying I could restore the license but thatβs what I have done they call it legacy and expect another $3 for an upgrade to use a worst app I didnβt ask to change which I already paid for a lifetime one-time license to. The wording they use doesnβt even make sense. In order to continue providing βone-timeβ licenses they need all existing βone-timeβ licenses to pay an upgrade fee lol. Youβre not offering a one-time license in either of those cases.
Once more people update their apps Iβm sure youβll see more reviews like this popping up.
Response from developer
Hi, we are sorry that you are not happy with the update. Please try to restore your previous license, go to the license page, top right menu, restore license. Sometimes the license get not restored automatically. All your previously bought features remain available without any additional cost. Only new features of v5 that havenβt been there and took more time to develop, will be available after a small update fee for around 2-3 dollars (depending on the country you live in) Regarding your bugs / criticism about the UI, we would love to hear more from you by email (support@homemanager-app.de). This is the only way we can try to solve your issues / fix the bugs and try to improve the user experience for you. Best Regards, Hannes/Ron
Pro gekauft zwecks Updates zu installieren
Warum muss man die Update-Funktion so verstecken, sodass man nach 15 Min. Suchen frustriert diese Rezension schreiben muss.
