I Require Help.
The app does not work or detect devices
pictures don’t match
doesn’t work
It’s a good app but add Spotify
Please please
bad
Things that don’t work
Response from developer
Hello, Sorry for the trouble. The music function can only be used by importing local songs using iTunes. Songs downloaded directly from Apple music won't play.
Don’t waste your time on the app or the lights.
*The lights fade speed won’t go below “seizure level“.
*Customization settings reset when powered off.
*The lights remain on far too long after tv/ power source has been turned off. Then if you can get the app or remote to function to turn the lights off, it’ll be futile because the light will inevitably turn back on again after a minute or two. I finally had to disconnect the lights from the power source to turn them off.
TLDR: App crashes/ won’t load, remote for the lights is garbage which renders the lights useless.
Response from developer
Sorry, If the light is turned off, it will automatically open, you can view the timing page, whether the timing on the light is turned on.
Can’t connect! 😡
Response from developer
Sorry,if the device can not connect, it is recommended that you plug the device back in to reset the device status. And if the device disconnects automatically, it usually reconnects automatically.
FIX THIS PLEASE??
Also, when I bought the lights it came with a remote. That remote did not work at all. We’ve tried everything, but it still doesn't work.
Response from developer
Sorry, you can download our another app - "Homeplus Light". Note that the "P" is a capital word. This app will automatically connect to the device and go directly to the control interface after startup. Also, if your remote doesn't work, you can contact customer service.
What type of sign is that
doesn’t match photos
Response from developer
Hello, The app supports a variety of products, each with different UI and functions. The settings and modes in the picture are mainly applicable to our latest products of the tracing Led strip, which are not available in other products.
Help
The lights are good in general
Hi
Response from developer
Hello, Can you not install the app or connect to the device? If you have any questions during use, you can also ask the customer service of the purchased product.
terrible...
problem
Oh my gosh
Response from developer
Hello, Sorry for the trouble. Due to system limitations, the music function can only be used by importing local songs using iTunes. Songs downloaded directly from Apple music won't play.
Great but...
Response from developer
Hello, Thank you for your use. The app supports a variety of products, each with different UI and functions. The settings and modes in the picture are mainly applicable to our latest products of the tracing Led strip, which are not available in previous products.
