Homesnap Rental & House Finder User Reviews

Customer Experience

Positive experience55.8% of reviews
Neutral19.2% of reviews
Negative experience25.0% of reviews

~ Based on 52 written reviews from the US App Store.

What users say

Is Homesnap Rental & House Finder Safe?

Homesnap Rental & House Finder appears safe based on user ratings. AppsHunter Safety Score for Homesnap Rental & House Finder is 95/100.

This assessment is based on 101,133 user ratings, with an App Store average of 4.8/5.

Safety Analysis

94.9% of ratings point to a safe experience
2.6% of ratings suggest some concerns
2.6% of ratings point to a risky experience

~ Based on 101,133 App Store ratings for Homesnap Rental & House Finder.

Is Homesnap Rental & House Finder Legit?

Homesnap Rental & House Finder is no longer available in the App Store. AppsHunter Legitimacy Score for Homesnap Rental & House Finder is 35/100.

Based on 35 of 100 points across 7 verification signals from App Store and developer data.

Score capped because this app is no longer listed.

Top reviews

Nestor Salinas home improvement

OVER MANY YEARS EXPERIENCE HAVE BEEN DOING RESIDENCIAL FOR ENJOY THE JOB I DO. I can undertake a wide variety of job/projects to a very high standard including, but no limited to. We provide interior and exterior renovation services for residential properties and hold our selfs to an high quality of services: We work closely with our clients so they are 100% satisfied an deliver the best finished producton time, Remodeling, Kichens, bathroom finish basement, Services include Carpentry, Yard Work, and Home Repairs. We build decks: fences fix or instol. Also doing any new addiction Inside or out side windows, doors instol. POWER WASH: decks, houses, patio, fences, pool patio, side walks, ETC Our goal is to provide you with superior services at a competitive price that fits you're budget. MAINTENANCE YOUR INVESTMENT ITS OUR PRIORITY. Also we have: REFERENCES AVAILABLE IF NEEDED.
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Nestor Salinas home improvement

OVER MANY YEARS EXPERIENCE HAVE BEEN DOING RESIDENCIAL FOR ENJOY THE JOB I DO. I can undertake a wide variety of job/projects to a very high standard including, but no limited to. We provide interior and exterior renovation services for residential properties and hold our selfs to an high quality of services: We work closely with our clients so they are 100% satisfied an deliver the best finished producton time, Remodeling, Kichens, bathroom finish basement, Services include Carpentry, Yard Work, and Home Repairs. We build decks: fences fix or instol. Also doing any new addiction Inside or out side windows, doors instol. POWER WASH: decks, houses, patio, fences, pool patio, side walks, ETC Our goal is to provide you with superior services at a competitive price that fits you're budget. MAINTENANCE YOUR INVESTMENT ITS OUR PRIORITY. Also we have: REFERENCES AVAILABLE IF NEEDED.
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Only a 1 star because I had to pick one

Probably the worst experience I have had since I became a NC Real Estate agent! Since becoming an agent in March 2022 have had nothing but trouble with this company! Nothing but false promises! For sure don’t listen to a representative of this company! For sure don’t listen to a Kester from Virginia! Everything that has come out of his mouth is not true! An agent from our office actually told me in front of this Rep that this company was horrible! Did I listen? No I did not! Listen people, don’t do it! This is the worst! Don’t ever agree to it! You pay a lot of money for absolutely nothing! No matter what you get, absolutely no assistance or help from anyone at this company! I will be contacting my local MLS about this company at this point as Homesnap does
nothing as promised. If nothing else comes from this other than it saves the next NC Real Estate broker to not waste your time and money than it is worth it! It’s not just about the money but the outrageous amount of time spent just trying to get someone to talk to you or reply to the numerous messages you send! Good luck All!!!
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Horrible in updating info

This app is good on the go once you learn how to work it. If you ever change brokerages, good luck in getting the information updated!!! I have changed it through the app several times, on my desktop a few times and I called and emailed them about it. It finally was updated on the main screen but in searches and on the description it still mentions my previous brokerage and its been almost a year now! Disappointing and I expected more from a large powerhouse like google!!
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It’s good, but not great

I like Homesnap. It’s got all the basics a person needs and I like that it makes it easy to see open houses. The map feature is also great and the saved searches make it easy to stay up to date on activity in the areas I’m looking.

Recommendations for improvement:
Other housing apps show monthly costs like HOA in the summary without having to expand for more detail. I find it really annoying having to expand the details and then scroll all the way down looking for additional monthly costs on a house. In addition, the estimated payments only include principle & interest. They should include HOAs, taxes, and other monthly costs that aren’t negotiable on a house.
Second, how do I filter out 55+ communities and timeshares? I feel like I’m tricked into seeing those. Filtering 55+ and timeshare properties is a must have feature!
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Homesnap Pro+

I wouldn’t even leave this one star review! This is a money pit!!! I signed up with homesnap pro+ hopeful to gain more Google reviews and business. I’ve had many friends and clients leave reviews and only two show on my Google account! The two that show are businesses Google verified. I asked homesnap support and they mentioned that it would take 3-4 weeks for the rest to show because they need to verify they are real reviews. It’s been way past that timeframe and they don’t show. Also homesnap says you can use their ads to advertise your recent sales on social media but you also have to PAY for them! They don’t tell you that when sign up. There is no customer service, you can’t speak to anyone directly. You have to email homesnap support for any concerns. I have emailed many times regarding the cancellation of my subscription and I still have NOT been helped. They say they will forward my inquiry to the account executive who is assigned to my account! I still do not know who that is! I was also told by another Homesnap specialist that my Homesnap Pro+ account is on a year contract, I was not told anything by the sales agent Zenaida when signing up with her nor did I sign a yearly contract. Now it is impossible to get a hold of her when before she was quick to answer my calls, return my call and text messages! Not happy at all with this service or company.
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Review

The largest benefit with this app, linked to local MLS. As a realtor, it’s why I use this app.

Photo viewing- tap the photo the border disappears for full visibility of the photo, scroll and the border returns. It should stay hidden while scrolling.

Location - both the pin on a map and the property boarder are the largest issue here on Maui. Some pin locations show a mile away or in the center of the highway

I can’t imagine why a realtor would pay 500/year to use the pro version of the app. Value vs benefit is off. Zillow is homeowner crack, and your competition. Homesnap has to be better than other apps. the one thing is the link to local MLS, beyond this, other apps offer about the same

Zillow is the most common app used by my clients to find properties even when I spend time connecting them to HomeSnap. The app doesn’t keep their attention
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Odd Limitations

It's a well laid-out app and easy to use with some rather glaring annoyances:

1. On the "Homes" tab where you can set your filters, it will not give you the option to show "Coming Soon" homes; for that you have to go to "News"

2. "News" does not let you filter the feed in any capacity; you will be firehosed with homes way outside your desired parameters and you have to scroll through the thing to pick out the interesting stuff that should pop up on "Homes" but doesn't. There is also no way to quickly return to the top of this feed and refresh, it's fastest to just close and relaunch the app if you're deep into it.

3. The map view is weirdly particular about how closely you must zoom in to show the listing and it isn't consistent. I can be at one zoom level in one area, pan to a different one, and then have to readjust the zoom to get it to pick up listing. Sometimes it doesn't work at all until I relaunch.
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Angela Hebert

Angela is the best real estate agent you could ever work or do business with. She helped us every step of the way. She responds to any communication you send, call, txt & emails any day of the week and any time of the day. She is kind, knowledgeable, hard working, enthusiastic, resourceful and easy to get along with. Approachable too to either formally or informal communication even personal things. She is very trustworthy and she have a lot of contacts and tricks under her sleeve to make your dream of purchasing or selling your property. SHE CAN MAKE IT HAPPEN!
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A True Goto App For Any Realtor

With Homesnap as a Realtor you have multiple ways of getting new clients and retaining them, getting property information on the spot especially when you are with clients and potential clients during home searches, you can also have a potential client download the app you share with them and keep in constant contact with them as they view a property from afar and show they have interest! Great app and I continue to share with my clients!
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Usually great

I usually have no problem with Homesnap and use it daily for my business. However in the last couple of months, it keeps messing up on me. I like to start my day by filtering new listings for the day to see what just hit the market. The "today” filter always stops working on me. If I select any other time frame, houses will pop up but if I select "today” no houses show up.
Also Homesnap use to be pretty fast with updating as the MLS did. Now supplements are taking forever to show up on houses and sometimes it takes a while before the listing status changes to match the MLS.
Yes I’ve uninstalled and reinstalled the app. I’ve closed out, nothing works until it randomly decides to start working again.

I find myself having to use the actual MLS a lot more because Homesnap isn’t accurate or isn’t working and it’s very disappointing.
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Poorest service ever

To start I think the app is pretty cool. However, I can’t use it or recommend it because HomeSnap refuses to put my phone number on my app! Apparently they think it is cool to keep a strange number on my account and refuse to change the number. Why would I use an app that sends clients to some one else. And to top this off, they won’t call me back, won’t email me back and when you call in, they repeatedly transfer me to a hold that waits a few minutes and abruptly hangs up on you. It’s been like this not for a few weeks, but for a few months…it’s now end of March and I started asking for this to be fixed the end of December! They have by far the worst service EVER!
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Everything is Wrong

I have contacted HomeSnap before about the erroneous info about our home and they tell me they cannot correct it, they use public records. Considering it was purchased in 2029 and listed on all public listings with the updated info, not sure why they can’t investigate and correct it. We have a finished basement that was finished back in 2019 when we purchased the home giving us 2 additional bedrooms and another bathroom but according to HomeSnap, these don’t exist. They existed on the multiple listing, is listed in the county website and Redfin, Realtor and Zillow all seem to have the correct info. My realtor said HomeSnap is the worst for correct info and not even use them. If you can’t provide the listing and the county website info for them to verify, what else can you do? They info is from 2015 and has changed and has sold years after the finished basement and additional rooms and square footage. They don’t seem to want to help you either. Don’t believe this is an accurate representation of homes for sale. Use other realty sites.
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Homesnap- Simply the Best!

I’ve worked with and suggested different platforms for my clients to use. Hands down, the comments I have gotten about Homesnap have been outstanding. Whether a buyer or seller, the “on-the-go” app continues to provide updated and relevant real estate information at the snap of a picture and/or scroll of the finger tip. As a realtor, the benefits go beyond sharing a quality product/service/real estate experience to my clients; Homesnap is at the top of my toolbox of resources that I use on a daily basis. Thanks Homesnap- you are simply the best.
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Support is slow and inconsistent, not worth $6k

We have been with Homesnap concierge for six months and our experience has lackluster. Paying almost $1000 per month to receive rental leads and poor support. Our rep Cassidy was very attentive initially but her attentiveness quickly dropped off after the first couple of months. Eventually it was difficult to even get Cassidy on the phone or get her to respond to emails. We later found out Cassidy was no longer our rep after multiple calls and emails and finally speaking with somebody at customer service. To our surprise we had a new rep who never contacted us to establish a line of communication. Do yourself a favor and pay much less to have someone to set up your Google presence. Having spent $6000 in the last six months we are likely not going to renew our contract with Homesnap.
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Real Estate Made Easy

I have recently been looking for another lot in the Pagosa area. My realtor first introduced me to the app last spring. I only recently began to appreciate the value of the software. With satellite imagery, maps and pricing for existing homes in your particular search area; I have found it to be an invaluable tool for homes and land searches. It has allowed me to consider resale values as I evaluate the price of adjoining properties while contemplating the purchase of a building lot. Great application highly recommend it.
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Customer service is lacking

I initially signed up a year ago for a $99 trial. At the end of that year I was charged $599 on my credit card as I didn’t see the value of it because I’m not that active as an agent I called to see if I can get a refund it was impossible to get through to anyone. I submitted two support request over the course of a week and it took them nearly 7 days to respond. I also waited on hold on two separate occasions for over 20 minutes and finally abandon the call.

In complaining about the $599 charge they offered to refund $400 because that’s the walk up rate if you sign up as a new customer. It appears that Homesnap has taken a page out of the cable companies pricing models where they do a low teaser and then do an auto charge after a period of time. I wish they would simply charge what they’re going to charge and not play the game of promos and then charge their long-term clients more than the ones that are just trying it out.
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Excellent service

There isn’t any way that I can possibly convey the amount of gratitude I have for the agent ( Christopher Batten ),who took it upon hisself to help me during this most difficult time of my life. Having been a renter for such a long time I never considered the idea of buying until I was unexpectedly faced with a notice to vacate after being in the same residence for 21+ years. Christopher worked tirelessly for more than 3 months to find us suitable as well as affordable housing which wasn’t an easy task. I have to say that I truly don’t know how we would have made it through this most terrifying and seemingly impossible time without him. Rarely anymore in life do we come across anyone who genuinely cares but I’m so very happy to say that I have come across such a person in Christopher Batten. Christopher, you deserve all the good that life has to offer, thank you from the very bottom of my heart.
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Response from developer

Hi there, we're so happy to hear about your positive experience with Christopher! Congratulations on your new home.

Lame Service and Predatory Tactics

Hi, I am a realtor in Austin and signed up for Homesnap IDX thinking it would be useful. I doubt I even got 1 lead from it…When I brought that up to them, they sent me a screenshot of my Grandma liking one of their posts. Fast forward, the year was up and the service auto renewed. The staff indicated that according to the terms of use, I agreed to a renewal and there was nothing I can do, I must pay $149 either way. I disputed the charge with my bank while I waited to resolve. Following that, I got another e-mail from them saying, “in the event that the charges are permanently reversed, your services will be canceled for non-payment and a balance due added to your READ account as you have agreed to reimburse Homesnap for all costs/fees incurred in any dispute. So, who knows, seems like they might try and bill me for some unknown amount of legal fees at this point. Working now to try and resolve the situation with Pugh losing more money.
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Karen Etheridge is the BEST!

We just purchased a wonderful riverfront condo in our hometown. Karen Etheridge with Sun Realty was and will always be our agent. She is a native of the area and she absolutely loves helping you buy or sell property. It’s her passion. Her vast expertise is phenomenal. If we experienced any “hiccups” they were not because of Karen, but one call to Karen and ALL was well with the world. We live is one of the most beautiful places in the USA, full of history, beautiful and scenic landscapes and friendly folks. Karen has her fingers on the “pulse” of the real estate market and can make ALL you dreams come true. So, come enjoy coastal North Carolina with us and let Karen Etheridge smoothly, quickly and expertly find that special property for you. She is “simply the BEST”!
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Response from developer

Hi there, thank you for leaving a review! We're so happy to hear about your positive experience with Karen.