HomeStart - Chat Agent

Stay connected to your community with HomeStart Chat Agent, the mobile companion for authorized HomeStart Chat agents. Manage conversations wherever work takes you: • View your agent inbox and open conversations. • Read and reply to community messages. • Use quick responses for common questions. • Transfer conversations to another agent. • Route conversations to the appropriate department. • Request uploads and access shared files. • Close conversations when assistance is complete. • Receive notifications about incoming messages. • Manage your availability and agent status. • Personalize your view with light and dark themes, accent colors, and message font sizes. Sign in with your existing HomeStart Chat agent credentials. The app supports authenticator verification and biometric unlocking on compatible devices. An active agent account provided by your organization is required. Features and access depend on your organization's configuration and your permissions. Built for the teams who help communities stay connected.