Mechanics Bank Broke Homestreet’s App
After the merger, I was no longer able to logon. Since then the login has been sporadically successful. Of course, the same credentials continue to work on the website. However, the app was always significantly better than the Website experience. Now it’s unreliable and usually not accessible. Looking for a new bank.
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Great app for banking
It's a great-looking app, very clear and well organized.
A growing institution
Good little Bank and now with the merger with Mechanics Bank it opens up a few more convenient locations for out of area banking in Southern California
Highest Regards
Homestreet Bank is the finest banking service I have known in my long life. The management and staff at the Wedgwood Branch are consistently supportive and quick to respond to helping me when needed.
I have had some considerable challenges this morning with the new system adjustments, and am uncertain whether to have succeeded in making the correct changes.
Otherwise, never once have I been disappointed in choosing Homestreet Bank back in February 2008!
Thank you always.
Pamela
I have had some considerable challenges this morning with the new system adjustments, and am uncertain whether to have succeeded in making the correct changes.
Otherwise, never once have I been disappointed in choosing Homestreet Bank back in February 2008!
Thank you always.
Pamela
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Working RN
Great, easiest way to do banking
Over the Phone Support
Dalton was extremely helpful and polite as he walked me through the steps of depositing a check using HomeStreet Mobile Banking. I greatly appreciated his willingness and professionalism in patiently working with me as we completed each step of the transaction. Kudos to you Dalton! You are the very best.
Thank you!
Thank you!
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Most convenient
Love the convenience of ability to check balances avail. immediately, access various transactions & pay any needed payment right away w/o logging in to multiple websites to make payments. Thank you Homestreet!
Dynamic loading/scrolling
My FaceID login Stop Working
Also Please improve Dynamic scrolling. When I’m scrolling down in my account and if I did little bit too fast it’s reset and I am not where I was in scrolling. Also. If I select section of a particular transaction from my spending, once I go back it tries me on top of the page but should be at same place on that page where I selected before.
Also Please improve Dynamic scrolling. When I’m scrolling down in my account and if I did little bit too fast it’s reset and I am not where I was in scrolling. Also. If I select section of a particular transaction from my spending, once I go back it tries me on top of the page but should be at same place on that page where I selected before.
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Review
Great service no problems
Lakewood branch
My bank is the best might be small but handle all my needs and their to take care of me, my family and employees thank you for being my banker and kamire your the best
A good bank
I love the fast personal service available at our local branch. Gina has worked there for decades. She always remembers me and has been extremely helpful. The app works well too. I like HomeStreet much better than a commercial bank across the street where getting service has been an issue.
No access to mortgage
Useless if you have a mortgage with them
Is there any other Bank??
Wedgewood Homestreet. Always a fire burning. It does feel like Home. My husband passed away. I moved and Wedgewood Homestreet was chosen as my new Bank. Everyone always knew the answers I needed. Everybody was always kind and thorough for me although I did see them do the same for other people!!!!
When I hear other people unhappy with their bank, I asked them if they’d like a suggestion. And if they say yes, they get my feelings of Homestreet Bank.
Wedgewood. My appreciation of the Manager Gina.
And my gratefulness for Homestreet Customer Care. Thankfully they have a good sense of humor.
And of course, Homestreet has played a wonderful wonderful part with our vintage and not so vintage Hydroplanes.
When I hear other people unhappy with their bank, I asked them if they’d like a suggestion. And if they say yes, they get my feelings of Homestreet Bank.
Wedgewood. My appreciation of the Manager Gina.
And my gratefulness for Homestreet Customer Care. Thankfully they have a good sense of humor.
And of course, Homestreet has played a wonderful wonderful part with our vintage and not so vintage Hydroplanes.
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Calling the branch
It is so hard to call the branch at Hollywood you will be put on hold and forget you or sometimes it just ring and ring when it was still on Vermont blvd it is easy to contact by phone 1 ring and somebody picks up right away I just went to the branch to do my thing so upsetting
Best Bank that helps
this bank gots to be the most Reliable bank I have ever had the very easy to work with the app on the phone completely easy to function with I love this bank won’t leave this bank ever
Works ok, when it works
Fails to log in about 30% of the time due to “an unknown error.” There were even more login problems on the Android version (in my experience)- but still not great on iOS. Often, the website also won’t log in when this happens- so there’s no way to transfer money or check your balance when it has “unknown errors.” Frustratingly, this sometimes happens when everyone gets paid- Fridays and the first of the month. This of course means waiting to pay bills and do your budget if it randomly fails.
While Homestreet has good banking-related customer service, the IT side of things is not helpful. I’ve gotten the impression that reps have no way of fixing- or even reporting- ongoing issues like this.
The “search” feature to look for specific transactions on the app is awful, and has none of the helpful features that the website has. You can deposit checks, see your balances, change card security settings, and all the other basics for mobile banking. I guess for a smallish bank it’s ok, but it feels like it’s about 5 years overdue for a major update.
While Homestreet has good banking-related customer service, the IT side of things is not helpful. I’ve gotten the impression that reps have no way of fixing- or even reporting- ongoing issues like this.
The “search” feature to look for specific transactions on the app is awful, and has none of the helpful features that the website has. You can deposit checks, see your balances, change card security settings, and all the other basics for mobile banking. I guess for a smallish bank it’s ok, but it feels like it’s about 5 years overdue for a major update.
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I’m a happy customer.
We’ve always been happy with our service.
Love this bank
I love this bank. The Mission Gorge branch is absolutely wonderful. All the people work. There are very friendly and very very helpful. Never had such a wonderful bank
Mobile deposit
Very disappointed with this branch. Staffs are not friendly. I bank with Kaiser Credit Union for over 30 years. I have no problems.
Deposit check
It’s my first time to deposit check and its too easy thank you
