Worked for years but now doesnt
The app and fan connectivity have been fine for the few years, but this year I can’t get either of my fans to connect to my router. Nothing has changed in my config. I now have 2 dumb smart fans.
2 stars as no longer works for me, but has been great in the past.
2 stars as no longer works for me, but has been great in the past.
Rubbish
Just doesn’t work at all
Very poor app
When it works (which is rare) it’s pretty good, but 90% of the time nothing connects or randomly drops out, we have 10 of these heaters around two houses and at the moment not one heater will connect nor will any new device connect, the app urgently needs an update!
Won’t connect
I’m sat with the heater on pairing mode, my router is 2 feet away, my iPhone is asking “do you want to join ‘heater setup’ network”
And then? Nothing
“Unable to join”
What a waste of time and money
And then? Nothing
“Unable to join”
What a waste of time and money
Great app
Great app when you’re out and about and need to knock on the heating via mobile. But buggy!!!!! Only down fall
Works well with Princess fan
Update July 2025
(owned a few years)
Got a new router and device transferred surprisingly seamlessly.
Have set up an app shortcut and automation too. Works well over WiFi, can schedule on/off at specific times Eg 7am for 1hr.
Only issue was on app onboarding it skipped ‘Add Device’ and was trying to connect to a dehumidifier which I don’t have.
Hope to be able to turn off the beeping on appliance and manage timer for 15minute slots in a future release
(owned a few years)
Got a new router and device transferred surprisingly seamlessly.
Have set up an app shortcut and automation too. Works well over WiFi, can schedule on/off at specific times Eg 7am for 1hr.
Only issue was on app onboarding it skipped ‘Add Device’ and was trying to connect to a dehumidifier which I don’t have.
Hope to be able to turn off the beeping on appliance and manage timer for 15minute slots in a future release
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Air Conditioner Wont Add to App
my princess air-conditioner will not add to my application. I have a princess air-conditioner and tower fan already added and these will add successfully over and over again
I recently purchased a new princess air-conditioner for another room and it would not add. I sent it back and got another replacement one and this one will not add.
I keep getting internal error, but it will not add to the application .
I recently purchased a new princess air-conditioner for another room and it would not add. I sent it back and got another replacement one and this one will not add.
I keep getting internal error, but it will not add to the application .
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Will not connect
Bought the same fan and connected it to another app no problem but once it needed replacing I was sent a princess home fan that connects to this app however every time I try and connect it just says “internal server issue” and closes the process. New fan is not near as handy now that I have to find the remote anytime I need to adjust the heat and can’t use the app like they sell it
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Offline
Why is the app responding well sometimes and other times it tells it is offline. Just not as reliable as manual use
Werkt niet verwarming princess
Werkt langs geen kanten!
Heb dit nu 2 jaar , in het begin alles prima maar na de winter begonnen problemen.
Ofwel staat de verwarming zgz op 35* of slaat niet aan zelfs met planning.
Heb de apparaten eraf gedaan en terug opnieuw begonnen maar hetzelfde resultaat .
Vandaag zgz aangesloten maar blijft zoeken naar de wifi.
Heb dit nu 2 jaar , in het begin alles prima maar na de winter begonnen problemen.
Ofwel staat de verwarming zgz op 35* of slaat niet aan zelfs met planning.
Heb de apparaten eraf gedaan en terug opnieuw begonnen maar hetzelfde resultaat .
Vandaag zgz aangesloten maar blijft zoeken naar de wifi.
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Fan app
Have a lot of trouble with the app most of the time it won’t work try all ways to connect but mostly have to leave it and wait days and try again
Works well with Princess fan
Update (owned over a year). Have set up an app shortcut too. Works well over WiFi, can schedule on/off.
Only issue was on app onboarding it skipped ‘Add Device’ and was trying to connect to a dehumidifier which I don’t have.
Hope to be able to turn off the beeping on appliance and manage timer for 15minute slots in a future release
Only issue was on app onboarding it skipped ‘Add Device’ and was trying to connect to a dehumidifier which I don’t have.
Hope to be able to turn off the beeping on appliance and manage timer for 15minute slots in a future release
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Impossible to connect
When I first bought the Princess Tower Fan, it wasn’t too difficult to get set up. After putting it away (British summers) and trying to get set up again (new router), it’s nigh impossible to get connected.
Followed the support instructions, set phone/router to 2.4GHz, disconnect from usual WiFi network etc and it doesn’t work. On the random occasion it does pair with the device, after numerous attempts, it gets stuck at retrieving device data. The fact that this version is 2 years old, says it all for me!
Spent so much time trying different methods, online searches and it was all a total waste of time!
Followed the support instructions, set phone/router to 2.4GHz, disconnect from usual WiFi network etc and it doesn’t work. On the random occasion it does pair with the device, after numerous attempts, it gets stuck at retrieving device data. The fact that this version is 2 years old, says it all for me!
Spent so much time trying different methods, online searches and it was all a total waste of time!
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Ne fonctionne pas toujours (iPhone)
Maintenant ça fonctionne un peu mieux mais ce n’est pas parfait
Par exemple on peut pas contrôler la vitesse ni l’oscillation..
franchement c’est à améliorer
Par exemple on peut pas contrôler la vitesse ni l’oscillation..
franchement c’est à améliorer
Trash
Totally inconsistent. Sometimes connects, most of the time doesn’t. Garbage.
Awful app
Would never have bought this ‘smart’ fan if I knew it had a shockingly poor app that it needed to be linked to, avoid!
Don’t bother app doesn’t work anymore
I’ve had a princess fan for 2 years and worked great but stopped working Monday and now won’t pair after it stopped working. As it’s in my daughters room I need a remote fan so will have to invest in another 1
Can't connect to device. App is useless.
No app update in over 2 years??
My product won't connect.
Maybe since you never do app updates.
It's been two years...
My product won't connect.
Maybe since you never do app updates.
It's been two years...
Does not pair. APP useless.
Not a SMART dehumidifier. Has to be run in MANUAL mode. Customer-care/Support non-existent.
Does not PAIR in any combination of configurations. Instructions state pairing button to be pressed for 6+ seconds until three beeps are heard. No beeps. However the pairing button LED goes into a rapid flashing sequence - undocumented - no 'wifi network' appears on my latest model iPhone. Further 6+ seconds pressing the pairing button changes the undocumented rapid flashing shown to a much slower flash rate - similarly undocumented. At which point my iPhone now shows an unsecured open network - undocumented. Now I have to switch off the auto-join of my WiFi7 router and its quality optical broadband to allow some low quality 4G/3G/E cellular to feed this unsecured open wifi network... to find it still does not pair/connect. Pressed the various 'wants to join' popups but always get the 'unable to join' popup. The 'cancel installation' works every time totally reliably. The pairing does not.
I don't have any of the other so-called smart network instances (never will) but I did expect to be able to run the APP to get the promised SMART operations via an iPhone. This has not delivered on any of those aspects.
Sold as a SMART dehumidifier. Does not achieve that promise. Not fit for the purpose promised or even its title.
Degrading the unfulfilled miss-sold promise down to a DUMB dehumidifier achieves a decent working unit. It is NOT quiet or appropriate for use in a bedroom ...that's just a marketing 'promise'. However it was bought for use in a damp kitchen so at least it hasn't been waste of money - just a complete and utter waste of my time.
On the good side: it does dehumidify albeit noisily and it looks reasonably styled and otherwise made.
I cannot therefore recommend the product.
Does not PAIR in any combination of configurations. Instructions state pairing button to be pressed for 6+ seconds until three beeps are heard. No beeps. However the pairing button LED goes into a rapid flashing sequence - undocumented - no 'wifi network' appears on my latest model iPhone. Further 6+ seconds pressing the pairing button changes the undocumented rapid flashing shown to a much slower flash rate - similarly undocumented. At which point my iPhone now shows an unsecured open network - undocumented. Now I have to switch off the auto-join of my WiFi7 router and its quality optical broadband to allow some low quality 4G/3G/E cellular to feed this unsecured open wifi network... to find it still does not pair/connect. Pressed the various 'wants to join' popups but always get the 'unable to join' popup. The 'cancel installation' works every time totally reliably. The pairing does not.
I don't have any of the other so-called smart network instances (never will) but I did expect to be able to run the APP to get the promised SMART operations via an iPhone. This has not delivered on any of those aspects.
Sold as a SMART dehumidifier. Does not achieve that promise. Not fit for the purpose promised or even its title.
Degrading the unfulfilled miss-sold promise down to a DUMB dehumidifier achieves a decent working unit. It is NOT quiet or appropriate for use in a bedroom ...that's just a marketing 'promise'. However it was bought for use in a damp kitchen so at least it hasn't been waste of money - just a complete and utter waste of my time.
On the good side: it does dehumidify albeit noisily and it looks reasonably styled and otherwise made.
I cannot therefore recommend the product.
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