Complaint Regarding Unauthorized Charge and Request for Refund
I am writing to file a formal complaint regarding an unauthorized charge of $6.99 that appeared on my credit card on January 31, 2026. This charge was associated with your AI homework app. I signed up for AI homework on January 31, based on the advertised offer of a free trial. However, without my explicit consent, a charge of $6.99 was applied to my account. I did not authorize this charge and believe it to be a violation of the terms of the advertised free trial. I request a full refund of $6.99 to my card and written confirmation of this refund within the next 3 days. Please investigate this matter promptly and rectify the situation. If I do not receive the refund within the specified timeframe, I will be forced to pursue further action, including filing a complaint and considering legal action to recover the unauthorized charge. Thank you for your immediate attention to this matter.
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Response from developer
We’re very sorry for the confusion and any inconvenience caused. All payments are processed directly by Apple, and we do not have access to billing or the ability to issue charges ourselves. This charge is typically associated with a subscription that may begin after a free trial period. You can request a refund through Apple Support. If you have any questions or need assistance, please feel free to contact us - we’ll be happy to help.
