Clunky and full of bugs
I really wanted to like this, but honestly it falls far short of the smart home experience I was expecting. Having to go through a menu screen each time I want to access my washing machine not great. I get that Hoover want to try and funnel you into their smart platform, but realistically most users aren’t going to have more than one or two products so it would be better if you could set a default start page on the product you use most. The program are buggy - we’ve had several just stop working - particularly when on the timer setting. We can no longer set a wash and dry overnight for example as it tells me the program is set, but then just doesn’t run it. If I just run a dry cycle it works fine. Notifications to my phone when washer has stopped - just randomly stopped doing this and can’t get it back, though works fine for my partner. Alexa integration is rubbish - yes Alexa can see it, but you can’t ask it to do anything as it’s not been set up that way. I should be able to ask it to pick a program and run it, but I’m told it’s not accessible for that sort of functionality. I can ask it the temperature of my fridge, but it won’t let me change it. All in all a bit disappointing and could so easily have been a lot better
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Useless
Added my washing machine, worked for a week. Now it’s disappeared and won’t re install. Total useless app
app
can’t sign in even after making a new account tells me password and email is wrong everytime
Bad update
Since updating the app has signed me out. I’ve reinstalled the app and tried to change password but it just says incorrect Please get this sorted
Washing machine won’t start
The app doesn’t work anymore, the washing machine is connected but the cycle never gets sent and doesn’t start.
No programs showing???
Can no longer see washing programs, so can’t use app
Candy washing machine user
Love the app. In fact I only know how to work my machine through the app. If I had to turn it on manually I wouldn’t be able to 😂 app is great
Getting Worse
This app is becoming a total pain. Each time there is any sort of update something breaks or some totally unnecessary annoyance appears. The latest being that I can’t enter my password. When it autofills the password deletes, and it won’t accept the password being manually entered. It’s getting to the point where the app is more trouble than it’s worth!
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Panic over
Needed a new washing machine and decided to go for Hoover for first time. Trying to get used to presets is always stressful but app makes it really easy and straightforward. Select what type of material is in the drum, type of colour, how dirty the clothes are and then it will give you best option which you can tweak if required
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MUST have GPS tracking to add appliances
This app forces you to enable GPS tracking to add appliances. Without it the app is unusable. I understand some features may require it but I do not wish to be tracked by apps on my phone. This should be optional, not a condition of using the app.
Notifications since ios27
Since the ios27 update all notifications have stopped from the app e.g. when the washing machine has finished a cycle
Pretty good
Not too bad an app, but no way to reset the remote wifi token after switching to a new phone. Logged in with the same account but the app wouldn’t talk to the washing machine. Deleted the washer, now can’t add it back as it says it’s already paired. No instructions anywhere on how to reset it and I’ve emailed support a couple of times and not had any response on how to fix it. Last email I asked them to delete the app WiFi token on their servers, but again, no response
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Keeps crashing
On iOS 27 the app gets stuck loading, only way to resolve is delete the app and re-install and log back in this is quite frustrating
So Buggy
One of the worst apps around. Constantly failing. So buggy. Sort it out!
Ultra fresh bug and faulty washer
If you use delay timer then it’s possible to use ultra fresh - ridiculous because most people can get cheap electric at night so will delay the washer, but then need ultra fresh running until they wake up
Furthermore the bearings went on my washer after only 3 months
Furthermore the bearings went on my washer after only 3 months
Ok, but with flaws
The app itself and functions work well enough. However, the ability to share with family members has never worked. I have had the app for over 3 years for our washing machine but my wife has to message me for me to enable certain cycles through the app. We have the same iPhone and same version of the app, but it has broken images and poor interface scaling when you open the sharing QR code.
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Frustrating
I use the app to operate our Haier split system air conditioning unit, the app is fine when it works, but sometimes it doesn’t which is frustrating. The app is slow to navigate to each appliance, sometimes selecting one appliance to turn on switches another on instead, also setting a timer to end causes the appliance to start doing weird things. Clearly a few bugs in the app that need fixing.
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Remote access to washing machine
I love the app as it gives lots of different program options and you can see if you’re using the machine effectively and economically, with regards to load weight, temperature options, and spin speeds, etc. Very impressed.
Intuitive app
App works ok, but the family sharing fails to generate a QR code and there is no link to share in lieu of this. Once this is sorted, it’s 5 stars
Vibe coded by the intern?
The main features work ok, but the details look dodgy. From spelling mistakes (“special featur”), to “advice” on bleaching your gym kit (not a good idea with synthetics but it seems very keen on it!). General lack of polish, strange design choices and seeming focus on quantity over quality. Maybe take a step back and hire a tester.
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