Terrible to unsubscribe
The process to unsubscribe is ridiculous and complicated for no reason. I started the trail on my phone and when I went to manage subscription it sends you to their website where you are asked to log into so I tried to log into it with the email and password that I used on the app. It said that it was invalid so the log in platforms are different from the app/ website. Once I requested to reset my password I got into the website version which then told me that the subscription was purchased through the App Store so I would have to unsubscribe through the app. The app literally directed me to their website to manage the subscription!!! So went to “contact” information and not surprised there’s no number to reach out only “frequently asked questions”. I then proceeded to find a small link to cancel subscription through apple where it gives you directions to go into your phone subscription to cancel. So literally did not have to go into the app to unsubscribe. This was the most complicated subscription I had to unsubscribe too. Never again
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No phonics
Get to a game page and can’t move forward. No phonics in this app despite it costing over 100 dollars a year.
Yo
Is great in all, but it takes a while to update
Freezes very often
It randomly stops responding and freezes during a lesson. I have to keep closing app and restarting the lesson. This was only the free trial so I won’t be purchasing.
Got my prek child reading at 1st grade level in weeks
This was back in 2015. My son was reading in days. App is awesome. Song are catchy and fun. the app is fun to use and my son just wanted to keep beating all the levels and reading all the books. My other son is 6 and will start again. Nervous about changes made being positive and hoping it’s even better than before and gets my little one reading at a 3rd grade level in days
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Constantly crashes-- don't waste your money.
This app constantly freezes/crashes. Every time I sit my poor child down to use it, it crashes and I have to restart it and she loses her progress on the game she's playing. Because the app developers seem to love to blame the customer in their replies YES I HAVE REDOWNLOADED IT. YES, MY DEVICE IS COMPATIBLE. This app is like $7 a month so this is absolutely ridiculous and unacceptable. For example, today my child played for about 30 minutes. During this time I had to restart it 3 times due to it freezing. It's very frustrating and I expect better from a paid app. Also their customer service sucks. I am about ready to cancel my subscription.
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Great system poor app
App. Onto yes to freeze, math also always has a glitch, my kids are learning but get frustrated for the many times we have to start over. Used on iPhone , iPad, Amazon fire tablet for kids and still always the same issue. Really sucks will have to cxl after having g it for a year
Volume turns off frequently
I wanted to love this app but it proved to be very frustrating on my phone that any time my child would accidentally pull down the top of the screen or pull up it would kill the volume and the only way to get it back on is to close the app and reopen it. On the tablet the app just would crash every 3 minutes or so.
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Sound tech issue
After 5mins of playing the sound will shut off. Liked it! But not with the tech issue. Will be removing once month is up.
How did they kick me out!?!?
I’d give this zero stars! I just got logged out because of a billing problem! why did Hooked On Phonics programmed that? Just WHY!!!!!!!!!!!!!!!!!!!!
Headphones required
It requires headphones
Sound issues
Booo, the sound cuts out and there’s no easy fix. We were having fun until it happened several times in a row.
Fun and Helpful!
Exactly what my 5yo needed - a way to make learning letters and numbers interesting! Accidentally learning along the way. It’s sweet to see the growth already.
Hard to use
I downloaded the app to my phone. I’m unable to cast it to the tv. When I got on the website I was unable to get to where the kids can use it. I’ll be canceling.
Sound issue
My 4 year old loves using the app, but every time she accidentally swipes up or it goes to another page and then we go back the sound is gone and we can no longer hear the instructions. This forces us to log out of the app entirely, and when we log back in, all the progress she made for that lesson is lost and she has to restart, which is very disheartening. Please work on getting this issue fixed so that continuous learning can happen uninterrupted.
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Don't know how to implement authentication
Paid $26 for this app and it won't let me log in
Bugs/Frequent Freezing ~ not good for independent use/learning
Had a lot of bugs for a paid app. Needs frequent restarts as the app will freeze or the sound cuts out. It’s great content but confusing for a three year old as she gets the right answer but the app isn’t working or stops in the middle of a session so she thinks she’s done something wrong or will try the wrong answer the next time. Have to sit right beside them the whole time to make sure the app isn’t freezing. It can be hard for her to drag the correct answers at times which is also hard.
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Sound doesn’t work
I installed the app on two devices and I have the same problem where the sound just stops. I have to close the app and open it again. It’s Annoying
Hooked 🪝
My 6 year old and my 4 year old are hooked on phonics already ! They are loving the interactive experience ! It really does help with reading comprehension and mathematic skills! So far so good !
Help
Help me unsubscribe I didn’t get this
