Houzz User Reviews

Customer Experience

Positive experience64.8% of reviews
Neutral5.5% of reviews
Negative experience29.7% of reviews

~ Based on 508 written reviews from the US App Store.

What users say

Is Houzz Safe?

Houzz - Home Design & Remodel appears safe based on user ratings. AppsHunter Safety Score for Houzz is 96/100.

This assessment is based on 323,445 user ratings, with an App Store average of 4.8/5.

Safety Analysis

97.3% of ratings point to a safe experience
1.4% of ratings suggest some concerns
1.3% of ratings point to a risky experience

~ Based on 323,445 App Store ratings for Houzz.

Is Houzz Legit?

Houzz - Home Design & Remodel appears to be a legitimate app. AppsHunter Legitimacy Score for Houzz is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Toujours de belles idées

Houzz est un guide : pour des idées de décoration, pour l’optimisation de petits espaces ( des grands aussi), pour le choix de professionnels. J’adore.

Response from developer

Merci beaucoup pour votre avis ! Cela fait plaisir de lire des commentaires aussi positifs, et c'est toujours un plaisir de servir nos utilisateurs.

Respected company on decline

Chads Design Build of Madison who took $24,500 of our money and did not provide us with a design.

Their designer for the floor plans, Maryam, was inexperienced, not creative, could not use their software, unable to read the architectural designs we brought initially, and not knowledgeable about building codes. Chad did not see any problem with her numerous errors: leaving out the radiator system, spelling our name wrong, putting other people’s names and addresses on our designs, not making changes we requested in her each successive and last draft she gave us (after six months). We kept asking her to provide options for the length of treads and risers on the relocated stairwell, or to suggest new locations for the stairs so we didn’t lose a whole room. She did not know building codes for ceiling heights above stairs, not knowing how to use software to show us alternatives, and not responding to our requests to map radiators and pipes so we could come up with a design to avoid having to move them.

Incompetent, sloppy, and not standing behind their work. They should have refunded at least $15k.
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Great idea

Missed being on Houzz, great idea, open eyes to so many options, just loving it

過去の情報漏洩のせいで、今でも迷惑メールや詐欺被害に悩まされています

このアプリの過去のデータ流出事件が原因で、私のメールアドレスや個人情報が外部に漏れてしまい、今でも自分の予約情報などが筒抜けになった巧妙な詐欺・迷惑メールが届くなど、日常生活に実害とストレスを受け続けています。プラットフォームとしてのセキュリティ管理が甘かった代償を、長期間経ってからもユーザーがこういう形で背負わされるのは本当に納得がいきません。個人情報の管理とセキュリティ対策を根本から見直してほしいです。

Response from developer

ご連絡いただきありがとうございます。Houzzでは2018年後半にセキュリティ上の問題が発生し、2019年1月31日より影響を受けたユーザーの皆様への通知を開始いたしました。詳細はこちら( https://t.co/1AxzFa0Mll )でご確認いただけます。ご質問や詳細につきましては、 http://help.houzz.com よりお問い合わせください。よろしくお願いいたします。

Old Format

Love App would like a couple of the old features back

Spam

Signed up on the app. It made me add my contact info. Now I’m getting spam calls and texts from dozens of numbers ever 30 minutes. Absolutely ridiculous

Can’t upload pictures

We are building a house and putting our wishes in Houzz app. When we first installed it, we could upload pictures via the app by using the little camera button. I think Apple did an upgrade and suddenly that icon disappeared. My husband got to use the camera icon on his phone about two weeks longer than me but now for months it’s been gone. Houzz’s answer is use their website. My question is then, why have an app? Please fix this as soon as possible. It’s such a needed feature and it’s gone.
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The most miserable company

In my opinion, the company’s main goal is to get your credit card information. After that, I experienced repeated issues with their customer service that made the entire experience extremely frustrating.

Based on my personal experience, I cannot recommend doing business with this company. It was by far one of the worst customer service experiences I’ve ever had.
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Be carefully with ads for your business

The ads did not work at all
Also got tricked by the representative into a full year contract after I payed to try for a month.. very sneaky,, total salesman just tricked me
Got tired of writing and trying to get help with this issue
Now I’m canceling my debit card . Don’t let them fool you

Long term

I’ve used this app for about a decade. Thank you Houzz

Fraudulent GC stole $47k

This app does not vet contractors. A fraudster without a license stole $47k from me after finishing half the project, not to code, and then bailing. Do not use contractors on Houzz. Houzz offered me no help when I presented this problem to them.

Awesome

Love this app!

Presentation

Beautiful

Shopping

I love Houzz. I appreciate all the beautiful ideas it gives me. I miss and greatly disappointed that we can no longer shop.

Doesn’t work

Won’t let me even create a user. I put in the information to create a username and password and nothing happens. Tried uninstalling and installing again. Nothing changes

Wasted money

Limited choices… The assistant continually does not understand instructions or make changes.. Wasted my money purchasing this app..

👎

needed to sketch out a small project and this app seemed good for inspo and sketching a layout. had i known i was immediately going to have my inbox spammed daily i would have passed. horrible. deleted account and uninstalled.

Great

Great and updated reference

App no longer works

The app never lets you sign in and you cannot use it without signing in. No point to download

Disappointed

Not what it says. I downloaded it and can’t do anything with it except find contractors. Not a home design AI app at all.