Works
Easier than learning Icelandic
Response from developer
Thank you for the thoughtful review and for recommending the Hreyfill app to visitors in Reykjavík. We’re glad to hear you found it easy and convenient to use. We also appreciate your feedback regarding advance bookings and switching between Wi-Fi and mobile data. Comments like these are helpful as we continue improving the app and the overall booking experience. Thank you for choosing Hreyfill, and we hope to welcome you again on your next visit to Iceland.
Ripoff!!!
Response from developer
We’re sorry to hear about your experience. A cancelled booking should not result in you being charged for a completed ride, and we would like to investigate what happened in this case. In some cases, a card transaction may initially appear on a statement while the payment is still being processed or released, but we would need the booking details to confirm exactly what happened here. Please contact us directly with the phone number used for the booking and the approximate time of the order so we can look into the transaction. We also want to be clear that Hreyfill does not intentionally charge customers for rides they have cancelled. We take concerns like this seriously and would appreciate the opportunity to investigate and resolve the matter You can contact us at hreyfill@hreyfill.is
Double check your CC statement for duplicate charges!!!
Don’t use this application until they fix this supposed “bug” as I suspect they did this on purpose, hoping that people don’t review their statements.
I have filed a dispute with the credit card company…
Response from developer
We’re sorry to hear about your experience. A cancelled booking should not result in you being charged for a completed ride, and we would like to investigate what happened in this case. In some cases, a card transaction may initially appear on a statement while the payment is still being processed or released, but we would need the booking details to confirm exactly what happened here. Please contact us directly with the phone number used for the booking and the approximate time of the order so we can look into the transaction. We also want to be clear that Hreyfill does not intentionally charge customers for rides they have cancelled. We take concerns like this seriously and would appreciate the opportunity to investigate and resolve the matter You can contact us at hreyfill@hreyfill.is
