Very primitive
It’s very basic app, not many functionalities are available, even QR code scan doesn’t work all the time. Any notification,
we need to login the system everytime
we need to login the system everytime
Fast and efficient
Us
No Payment Confirmations
Recently, additional text message confirmations or on-screen confirmations when doing instant bank transfers are not coming through properly. Please fix the bug because after a transaction it makes me feel uncertain whether a payment was made successfully or not!
Account opening support
HSBC staff are the worst and they don’t support the customers,even after the bank has contract with the company for account opening they are really waste and disgraceful and do not assist with anything. Simply worst
May be it’s good for others but in my case they have been the absolute worst
May be it’s good for others but in my case they have been the absolute worst
Service
Good
Inconvenience of App
Most of the time, i can NOT search bank name by code or name
Feel back from user
I’m an user work on IT field but this app is so bad on user experience. Besides, the services from this bank with many charges. Should go away ASAP
Great app
This new app it much easier to manage with better security compared to the old app with the security key.
Not enough transaction history
You can only go back like 3 days in the transaction history which is not enough if you want to look at your spending history. Seriously lacking compared to industry standard. Every other banking app I’ve used has months of transaction history. The rest is pretty good and easy to use.
Not a local banking app
Cannot use QR codes for transferring money(like other Vietnam banking apps) but have to fill in account and bank detail. Except that the bank selection function hardly ever works. It can take 5minutes of repeat attempts to get any banks to appear on the list making this a very frustrating app to use.
I am considering to get a local bank account just so I can transfer money efficiently.
The world’s local bank *except in Vietnam*
I am considering to get a local bank account just so I can transfer money efficiently.
The world’s local bank *except in Vietnam*
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Utterly useless
The Vietnam hsbc app is useless, you can’t do anything and transfers take forever and most of the time you have to go online to the website.
Loi napas
Napas 24-7 khong hoạt động
Account opening
In Vietnam I feel account opening was easy and the relationship manager guidance is good . Smooth process. I like it very much
Rất tệ
Một ứng dụng ngân hàng trên điện thoại mà chỉ có duy nhất chức năng cực kỳ cơ bản là: chuyển tiền. Kể cả việc thêm thông tin tài khoản người nhận cũng không thể… Trong khi các ứng dụng mobile banking của các ngân hàng trong nước đã có bao nhiêu là chứng năng tiện dụng. Không hiểu sao một N.H lớn như HSBC lại có ứng dụng ngân hàng tệ như vậy 🤷♀️
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Very poor
For one of the world’s biggest financial institutions, this is the worse’s app I’ve experienced. Laggy. Non-intuitive when searching for banks. No QR code for quick searches and local payments. Really bad.
Request update apple pay HSBC Vietnam
Please update support apple pay with HSBC visa card in Vietnamese application
Không hỗ trợ Apple Pay và Google pay
Thời đại nào rồi lúc Google Pay ra mắt cũng ko hỗ trợ và giờ ko hỗ trợ luôn Apple Pay. Ngân hàng quốc tế mà coi thường người Việt quá.
Day time transfers only
I like HSBC and services but the one hugely frustrating thing is not being able to transfer funds from USD account to VND account outside back office hours (including all weekends and holidays)
Other banks do it very easily.
For an international bank this is quite amazingly poor
Pls try and change this process
Other banks do it very easily.
For an international bank this is quite amazingly poor
Pls try and change this process
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Tính năng sử dụng hạn chế
Thao tác phức tạp. Chuyển khoản sang ngân hàng khác bằng Napas thì không được. Trải nghiệm rất khó chịu
Bad app
Honestly this app is embarrassing for such a large international bank. One of the only bank apps in Vietnam that doesn’t have a QR code function. Also, in order to login to your account on a web browser, you need to get a code from your mobile app. So if you have a problem with your mobile app then there is no other way to access your own account. On top of that, you’re only allowed to have one device access the app. So if you have a problem with your phone or it’s lost/stolen, you can’t access the mobile app on a tablet either.
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