HUGO CAM User Reviews

HUGO CAM
HUGO CAM
ShenZhen LiZhongXiang Technology Co., Ltd

Top reviews

Good šŸ‘ camera

Love the camera you just can’t have 5g anything under works well had five of them all work well had over five years already

Network down?

Connection failed every time trying to access the camera .. any idea why?

No longer awesome. Thumbs down. No support available

Bad investment.

Stopped working

Had this camera for a few years .. for no reason it just stopped working. And i have or had 2

Shutting down .. :(

App never updates -- Wifi signal good , camera shuts down & nothing ...

Stopped working

I can no longer watch video live and no amount of resetting or uninstalling and reinstalling does anything. Super lame.

Not working anymore

Camera does not give live feed anymore...

This is a scam

My camera was working for a couple of weeks and then just stopped. I tried resetting it and it just never connects to any server they have. I’ve sent 10 emails over the course of 5 months and no reply with a resolution at all. They haven’t contacted me or fixed the servers so that I can actually view the camera feed.
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Worst decision I made

I got a new phone and now the device won’t connect. This has been happening for over 3 months. I emailed the support and no one ever response. I need my money back for something that actually works. šŸ™„

Very Flaky Connection

I’m using this app on an iPhone XR and my wife an iPhone 8. Half the time pulling up the live feed doesn’t work at all. It might be less than half honestly. When we’re home it’s slightly more reliable, but not much better.

Update to iOS 13.2.2

This need a update to IOS 13.2.2 . The camera don’t allow me to see my previous recordings

NEEDS AN UPDATE, NOW.

Bought the camera and set it up. It worked for all of one day. Next day, I couldn’t get the app to stop force closing. I deleted it and reinstalled it 3x, tried on my iPad, updated the software on my phone and tried again. Nothing. Very sad that I can’t check on my puppy when I’m away from home. Please fix this ASAP. Wouldn’t recommend. Just pay the extra and get a good camera with a good app that works.
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Used to be much better!

I’ve had these cameras for well over a year. I used to LOVE them! Even bought 6! Recently I have a hard time even getting any to load to view and my alerts have gone crazy. Even with nothing taking place, it will alert me every 3 or 4 minutes. Super frustrating!! I’ve ended up unplugging 4 out of the 6 cameras. I might end up throwing them in the trash. Second guessing now why I didn’t buy Nest. This app is terrible now days.
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Doesn’t stay connected

The app is worthless. More poor quality garbage from China. Don’t waste your money. I use it for my newborn kittens and it always disconnects after a few minutes making it worthless. I wish I could get my money back.

It’s ok

It’s a good camera for the price but my motion sensor stop recording just pop up pictures

Great...when it works...

The camera itself is awesome. The app, however, never wants to load the live video feed. Constantly having to refresh it and maybe 1/20 times I’ll get lucky and it will work. Even when it’s on the same WiFi connection.

Will not bind

It will not accept the correct password. I have tried 50 times. The phone app and router are all right next to each other also. I needed this to monitor a very ill family member.

Luv live luv love it

I have no problem with it I have 2 one in my living room and one in my basement and they catch all motions and I can talk

Fix the crashing!

Would’ve given this 3-4 stars cuz it always worked well until the second to last update. It started crashing as soon as it opens. I was excited there was another update today but it still crashes as soon as it opens!! Please fix this!

Best Purchase ever

It took a while to get all the benefits of this camera: audio/video/. I was able to see my property with clear view. The Hugoai CS & Engineers we’re superb- easy to talk too & they took time to listen to my concerns. I am going to purchase 2 cam in the future & hoping that the company could come up of new invention for outdoor camera.
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