Scam
Orders are canceled after waiting for an hour and they still charge your credit card.
☹️ Missing this App
We do need you back here in SAL! The “other” App (yes, the red ones!) is TRASH ! You have made me work with the worst App and Customer services since you sild your company to them 😩! Please come back ! We miss HUGO !
☹️ Missing this App
We do need you back here in SAL!
The “other” App (yes, the red ones!) is TRASH ! You have made me work with the worst App and Customer services since you sild your company to them 😩!
Please come back ! We miss HUGO !
The “other” App (yes, the red ones!) is TRASH ! You have made me work with the worst App and Customer services since you sild your company to them 😩!
Please come back ! We miss HUGO !
Bad app
This is my first time trying these up and I’m so mad because I never received my order. Then I waited for two hours and I never get my order I tried to talk to them they left the chat in never answer I don’t recommend this app for people to tried to order for other countries because the still your money
Show more
Good app but doesn’t let me use my credit cards
The app was good for quite a long time. I travel from the US where I reside to Honduras quite often. Out of the blue I can’t pay with my US credit cards. I use them all around Honduras without any problem. It’s just the app Hugo. Hope this gets fixed cause it ruins the experience. I tried contacting support and blame my credit card companies. I contacted them and they have no idea what they are talking about. So seeing how I can use them all over Honduras without a problem I believe there is a glitch on the app. Hope it gets fix
Show more
Not Trustworthy!
I had a horrible experience with this app.
I was staying in a remote area and checked before booking holiday if I could get food delivered as there is limited to no option where we were. I ordered food the first night and it was delivered without an issue but after that we couldn’t get groceries or anything else, we went a whole day without food on one of these days. On our holiday!!
The “help” chat was useless and rude!!
Not trustworthy!
I was staying in a remote area and checked before booking holiday if I could get food delivered as there is limited to no option where we were. I ordered food the first night and it was delivered without an issue but after that we couldn’t get groceries or anything else, we went a whole day without food on one of these days. On our holiday!!
The “help” chat was useless and rude!!
Not trustworthy!
Show more
Cuidado
Fue genial al principio luego me cobraron un pedido que el restaurante no aceptó y simplemente me cobraron y me dieron créditos, pero ¿y si quieres que te devuelvan el dinero? No, solo en créditos.
Charged my card without an order
I tried ordering something. It said error. I tried again. It said error.
No record if an order on Hugo but two charges to my card. Hugo wont help. Now I have to call my credit card company. Horrible customer service.
No record if an order on Hugo but two charges to my card. Hugo wont help. Now I have to call my credit card company. Horrible customer service.
No UK mobile option
There is no UK mobile option
Buggy - weird error with payment cards
Seems to accept me adding a mainstream US bank visa credit card and mainstream UK bank card and then gave a weird error when I tried to make orders
Order canceled twice
I initially ordered from Wendy’s. After waiting close to an hour I was told the order wasn’t accepted. And offered a refund which would take 15days or Hugo credit in my account. I accepted the credit. I proceeded to order a send time from someone else. Same thing. This is unacceptable.
Hard to order properly, often never arrives
I’m on a Caribbean island where this app has proven mostly useless. Even if you get your order placed through the difficult menus, many times the order never even arrives. Not sure why it even exists here.
TOO MUCH SPAM
App is for but they keep blasting you like 15 times a day with spam! I had to remove it as it is way too annoying
Dysfunctional app
Many issues:
We are in Jamaica and trying to order food outside the resort
Once you figure out United States is not listed as a country in English… estados unitos… then it doesn’t allow you to put in a phone number (cell). Was able to use a friend’s number for some reason after putting in 5 other cell numbers.
Originally when it didn’t accept my number I used a hotel employee’s number in Jamaica. This worked.
Entered in 3 types of credit card numbers. Amex, debit, and Visa. Didn’t accept any of them. Error message said it was my institutions that rejected them. False. All institutions had no contact from Hugo.
At one point, I thought all was good and I ordered food. Order was canceled. When I contacted Hugo, customer service said I was outside device area. Not true. All employees here use the app. I even had a hotel employee select the address / location. Hugo rep wouldn’t listen and rejected my concerns.
Also when I made the order, a customer service rep reached out via chat in Spanish. Then redirected me to an English speaking rep who was no help.
My wife continued the battle, used a number of a friend,(accepted for some reason), and now the cite is down.
Spent 2-3 hours working w this horrible app
We are in Jamaica and trying to order food outside the resort
Once you figure out United States is not listed as a country in English… estados unitos… then it doesn’t allow you to put in a phone number (cell). Was able to use a friend’s number for some reason after putting in 5 other cell numbers.
Originally when it didn’t accept my number I used a hotel employee’s number in Jamaica. This worked.
Entered in 3 types of credit card numbers. Amex, debit, and Visa. Didn’t accept any of them. Error message said it was my institutions that rejected them. False. All institutions had no contact from Hugo.
At one point, I thought all was good and I ordered food. Order was canceled. When I contacted Hugo, customer service said I was outside device area. Not true. All employees here use the app. I even had a hotel employee select the address / location. Hugo rep wouldn’t listen and rejected my concerns.
Also when I made the order, a customer service rep reached out via chat in Spanish. Then redirected me to an English speaking rep who was no help.
My wife continued the battle, used a number of a friend,(accepted for some reason), and now the cite is down.
Spent 2-3 hours working w this horrible app
Show more
Lack Professionalism
why when I order my food… it takes forever.. and when I call the rider they give me attitude?! Kmtttt!!!! Would not recommend to a soul… y’all give a time for my order.. it takes 100 years to reach….I normally buy stuff I know would be ready Quickly
Useless App
Half the time it doesn’t accept my card. I’ll drive over to the store I wanted to use it in and boom, it’s fine. As well as same said store will definitely have in stock what I want but the app will say they’re out. Simple things like beer and napkins. So if you get the day the app allows you to use a card they will more than likely call and tell you they’re out of an item you ordered. Good luck
Show more
Crashes when selecting help
App crashes when you try to select help with an order
3 hour wait for cold pizza
They told us 60 minute wait time and we didn’t receive our order for 3 hours. And it came cold. This is the worst app. Never again.
Payment Issues
Everytime I try to order food I have issues using my card I have to be re entering it every minute next everytime I do get to place an order it goes to review then it disappears
Glitchy and Hugo does not return your money
The app proved to be very glitchy and I tried connecting with the in-app support after an order did not arrive. After asking them to refund money for that order, they blocked my access to the chat function. I called corporate but it was a dead phone number. Then I emailed corporate but the website stated there was an error as the site doesn’t exist. It seems they have gone to great lengths to make it impossible to reach them and request a refund. If I could give zero stars, I would.
Show more
