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Handle the status of an Automatic Call Distributor (ACD) Agent
Enable/Disable Agent
Call distribution
Call forwading methods (managed, unmanaged)
Three-party call
Switching back from managed forwading
Recover calls from manager forwading
Set callers On-hold
Recording
Call classifying
Etc.
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What's New in Hydra Agent
1.4.9
April 30, 2026
Bug fixes and improvements.
