HYLO Ops

HYLO Ops is the staff app for the HYLO food delivery team. It is for HYLO employees only — sign in with the phone number your HYLO admin registered for you. • Loud alerts when something needs attention: a restaurant that hasn't accepted an order, an order with no rider, a delayed order or a rider asking for help. • Every live order in your zones on one screen — status, restaurant, rider and time. • One-tap calls to the restaurant or rider from each alert. • "Picked up" sharing: when a teammate handles an alert, it stops on everyone's phone and shows who is handling it. • Your role decides what you see: zone managers see their own zones; support sees what they need to help customers. HYLO Ops does not take orders from customers. Customers order in the HYLO app; restaurants use HYLO Partner and riders use HYLO Rider.