Absolutely garbage
Not the service as advertised. Avoid.
Just a scam, don’t bother
No one will pick up your order. The app handles so poorly that you can’t connect to support. Basically the app exists to trick you much like they tricked whoever invested in this horrid company. Reporting to app.
No way to really submit a request for refund
I ordered coffee once with Hyperflyer and it went great. The second time, the driver brought the wrong order. They took the coffee and said they were going to go back and get the right order. Then they marked the order as delivered. This is obviously outside the control of the Hyperflyer app but the problem is it took me forever to figure out how to submit a refund request. The form required “proof” that the order was wrong, requiring a url. I obviously didn’t have that since the driver took the wrong order with them, but the app wouldn’t let me submit the form without a url and there was no option to chat with support or a number to call.
They seriously need to have better support for when things go wrong. Until then, I can’t risk throwing away my money again
They seriously need to have better support for when things go wrong. Until then, I can’t risk throwing away my money again
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SCAM DO NOT USE
Total scam, no driver was ever assigned and there is zero means to get ahold of support. Never ever use this scam app. Would give zero stars if allowed
Al-p
Great service
Scam! Dont use
Driver acted like he picked up my order then drove by my home and marked it as delivered. My prescription is still sitting at the pharmacy completed the order falsely.
Food Stolen
Food was stolen and of course restaurant is not going to refund me and there is no way to reach anyone at hyperflyer and their chat refuses to let you type in anything. STAY AWAY from this scam company.
WORST DELIVERY SERVICE EVER
I ordered my food on the canes app and when I went to get it delivered, not enough drivers. This is why traditional services like DoorDash are miles better. They are reliable and I just lost 20$. No support line either so I can’t get money back.
Food Stolen - Support Service Terrible
We placed an order on hyperflyer to pickup food from a restaurant that was not on DoorDash. We waited over an hour while the driver sat at the restaurant location. We tried to contact them but were unable to and HyperFlyer provided no help. We then got the notification that the order had been completed (via the site we had ordered pickup on) and then HyperFlyer said that our driver had changed. It is obvious that the driver had stolen our food. HyperFlyer did nothing to rectify the situation or provide support. When we tried to rectify the issue in their support service we were met with robots. This is absolutely ridiculous and I will not be using your service again. There needs to be some form of protection for users and an in-app way to contact drivers. Would give zero stars if I could.
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I think Hyperflyer is a SCAM!
I was a 1st time user when I needed something picked up at a big box store and delivered to my house quickly!
When the time for delivery came & went, I logged in and saw my order had been cancelled because there was “an issue at the store”. I wasn’t called, texted or anything so a whole afternoon was wasted. But I was still charged the fee for “attempting” to make the pick up AND they kept the tip I had placed for the driver! Ahhh heck no!
They have ZERO customer service. What proof do they have that someone even attempted to pick up my order? NONE! So I called and disputed the main charge as well as the additional tip with my credit card company.
BUYER BEWARE!
When the time for delivery came & went, I logged in and saw my order had been cancelled because there was “an issue at the store”. I wasn’t called, texted or anything so a whole afternoon was wasted. But I was still charged the fee for “attempting” to make the pick up AND they kept the tip I had placed for the driver! Ahhh heck no!
They have ZERO customer service. What proof do they have that someone even attempted to pick up my order? NONE! So I called and disputed the main charge as well as the additional tip with my credit card company.
BUYER BEWARE!
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Horrible
Scheduled a delivery that was around the corner waited two hours, nobody never came. Support is a robot, it’s a third party system, and the price is somewhat ridiculous just for a random in a car. Don’t download.
Scam
Straight up will take your money, never get your courier with no warning why or before giving them $30
No response from app email. Thanks I guess for taking my money
No response from app email. Thanks I guess for taking my money
Real deal scam
They accepted my order and I included a $5 tip. The order was sent to DoorDash but a driver wasn’t assigned. I called DoorDash support who had to manually assign a driver and told me that the tip was set to $0. So I guess Hyperflyer just keeps the tip and seems to have no accountability for actually delivering an order
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Worst service ever
Please do yourself a favor and never use this company . I paid them as well as ordered my food. They cancelled my order then lied and said the restaurant cancelled. Which they did not. So not only did I not get my dinner that I paid for I’ve had to deal with the frustrating task of trying to contact someone about it . Do yourself a favor and never use this service
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Horrible App ran by Scammers
Orders are never delivered, cards get charged multiple times, absolutely no support system to speak of just a bot that doesn’t resolve any issues
Silent failure. Just ask an Uber
Decided to try Hyperflyer out and our pickup time came and went with no driver assigned and no communication about trying to find one.
Canceled our request and luckily was able to convince an Uber driver to make the pickup.
Don’t bother
Canceled our request and luckily was able to convince an Uber driver to make the pickup.
Don’t bother
Didn’t make me feel comfortable
I was totally fine until I got to Payment information. It seemed really sketchy. It was like no other payment information interaction that I’ve done on other apps. I actually ordered the food and was ready to have them deliver it but I’m getting in my car and going to go pick it up because, that was the weirdest way for you to enter your payment information. Again, I just didn’t feel comfortable giving them all my credit card information address and everything that page seemed totally sketchy. I’ll just go pick up my food lol
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Always the Same Generic Responses - I Demand a Refund
"We sincerely apologize for the inconvenience you have experienced. The driver's behavior is unacceptable, and we will be taking appropriate measures to address it.
Additionally, we are committed to continuously improving our services and hope to provide you with a better experience in the future."
You guys finally called me back a few days ago. I filed a complaint and asked the lady on the phone if I would get a refund. She said they would have to do an investigation. I told her I understood, but if the investigation proves what I'm saying, I need a refund. She didn't want to respond and told me that's another department. I asked to be transferred to that "other department," but she said she wasn't allowed to. I don't need apologies; I need the money you guys shamelessly took from me. If you want to scam people, come as you are, but don't apologize and do nothing to fix the problem. I demand a refund. I can call my bank and dispute, but why don't you save me the trouble and just give me the money your inept hiring process made me lose.
Additionally, we are committed to continuously improving our services and hope to provide you with a better experience in the future."
You guys finally called me back a few days ago. I filed a complaint and asked the lady on the phone if I would get a refund. She said they would have to do an investigation. I told her I understood, but if the investigation proves what I'm saying, I need a refund. She didn't want to respond and told me that's another department. I asked to be transferred to that "other department," but she said she wasn't allowed to. I don't need apologies; I need the money you guys shamelessly took from me. If you want to scam people, come as you are, but don't apologize and do nothing to fix the problem. I demand a refund. I can call my bank and dispute, but why don't you save me the trouble and just give me the money your inept hiring process made me lose.
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Never got a driver
This does not work. My delivery was never picked up and I paid for my food already so even if I wasn’t charged by Hyperflyer I was charged by the food from the restaurant. No one from customer service answered me. This does not work at all.
No rip off
It’s nice to see an app that does a service so that door dash and Uber eats don’t punish you for not having a vehicle. It was very simple and it worked. Kudos to this app.
