No sound
I purchased a video and there was no sound when we tried to play it.
لا يوجد صوت
ما في صوت مع الفيديوهات. كيف ممكن نزبط المشكلة؟
Great app
I downloaded this when my son was 2 as I couldn't find decent Arabic songs that were at catchy as the western ones we are taught. When I came across this app I loved the material and the songs were catchy and easy to learn.
Poor customer service/App so so
I purchased most of the videos available in the app. The videos are great specially since there's not much competition out there. I would definitely recommend the videos. They're educational and age appropriate content (for preschoolers).
The app itself I am not a big fan. You download the videos then after a few days (or less), it disappears from your app. So you have to keep re-downloading.
I had an issue with one of the videos. It was previously working fine. Then one day I had to re-download it then... No more audio. I was hoping it was just a glitch or maybe they would fix it but it remained that way for a month or something. So I finally contacted them. First of all, contacting them is not easy. There are several contact email adds. You don't which one of them will work or which one is likes to reply so you email all. I got one reply out of I think 3 emails. That person asked for more info about the problem. I replied. But didn't hear from them again. So I emailed that person again. Still no reply. I sent a reply for the 3rd time. I'm hoping this time they will reply.
Moral lesson: if you don't mind paying extra for the videos, just buy the DVDs. Or just purchase a different set of Arabic videos altogether to avoid having to deal with their customer service in case you run into problems with their product.
The app itself I am not a big fan. You download the videos then after a few days (or less), it disappears from your app. So you have to keep re-downloading.
I had an issue with one of the videos. It was previously working fine. Then one day I had to re-download it then... No more audio. I was hoping it was just a glitch or maybe they would fix it but it remained that way for a month or something. So I finally contacted them. First of all, contacting them is not easy. There are several contact email adds. You don't which one of them will work or which one is likes to reply so you email all. I got one reply out of I think 3 emails. That person asked for more info about the problem. I replied. But didn't hear from them again. So I emailed that person again. Still no reply. I sent a reply for the 3rd time. I'm hoping this time they will reply.
Moral lesson: if you don't mind paying extra for the videos, just buy the DVDs. Or just purchase a different set of Arabic videos altogether to avoid having to deal with their customer service in case you run into problems with their product.
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