IBT Uptime (HelpApp)

IBT Uptime (HelpApp)

by IBT, Inc

2 ratings
1 review

Archived App (Last seen on 23 Jun 2025)

This is an archived listing of the app previously available on the App Store.

Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.

Details

  • Released
  • Updated
  • January 31, 2020
  • March 24, 2021

Features

IBT Uptime (HelpApp) screenshot #1 for iPhone
IBT Uptime (HelpApp) screenshot #2 for iPhone
IBT Uptime (HelpApp) screenshot #3 for iPhone
IBT Uptime (HelpApp) screenshot #4 for iPhone
IBT Uptime (HelpApp) screenshot #5 for iPhone
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About

Get immediate assistance for industrial breakdowns or part identification by connecting with trained specialists remotely. Upload images of your issue and receive real-time updates on your service requests from start to finish.

Remote specialist assistance
Upload problem images
Service request tracking
Real-time updates
Professional recommendations
Industrial part identification
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What's New in IBT Uptime (HelpApp)

1.1.1

March 24, 2021

Quality of Life updates and notifications.

User reviews

No Support

This app is garbage. When you log try and reset your password it says you are not a customer. Then you try and create a new profile and it says you can’t because your email is already in uses. It’s a vicious cycle of this. Email the customer support email address provided and it you get one back saying it’s an unmonitored address.
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FAQ

What is IBT Uptime used for?

IBT Uptime provides remote assistance for industrial breakdowns, part identification, and professional recommendations. Users can upload images of issues and track service requests in real-time.

How does IBT Uptime connect users with specialists?

Users can connect with trained specialists by uploading a picture of the problem and detailing their needs. Specialists can then provide on-site assistance through the user's mobile device screen.

Can I track the progress of my service requests with IBT Uptime?

Yes, you can track all your request tickets in one place and receive real-time updates on their progress from start to finish, ensuring full visibility.

What kind of industries does IBT Uptime serve?

IBT Uptime is designed for industrial and MRO customers across a large number of industries, offering solutions tailored to individual customer needs.

Is IBT Uptime available on multiple devices?

Yes, IBT Uptime is supported on iPhone, iPad, and iPod devices, allowing for flexible access to assistance.

How often is IBT Uptime updated?

The latest version of IBT Uptime is 1.1.1, which was last updated on March 24, 2021. This indicates a release cycle of approximately once or twice a year.

What is the user rating for IBT Uptime?

IBT Uptime has a rating of 3.0 stars based on 2 user ratings, suggesting a mixed reception among its user base.

Does IBT Uptime have ads?

No, IBT Uptime does not contain advertisements, providing an uninterrupted user experience.