ICE Live Chat

Enhance the scope of better connectivity with your visitors round the clock. Be available to them during their hour of need with the ICE chat application. Various organizations are already using this instant chat platform. Among the features of ICE chat are: Get alerts when visitors are online and establish potential leads. Keep track of the specific pages a visitor browses each time they go to it. Live support to visitors with an option to view their chat history. Receive live chat notifications that keep you updated on when visitors initiate chat so that you can reply in real time. Eliminate any chances of missing visitors’ messages by receiving push notifications when visitors are trying to establish a connection. Escalate chats to other available agents in real time with all the conversational records with the visitor. Option for chat disposition functionality. Send email transcripts of the chats on demand. Synchronized environment between the ICE chat app and web application.