Lost everything
After using the app for over 10 years, due to an error on the app and an update by ICertifi, I have now lost years of certificates. This is something that as an electrician is catastrophic! The hours spent testing and completing these certificates alone, only to now need to re do all of this work is ridiculous. We pay for 2 subscriptions, and have lost data on both due to this and all you can get is a bot replying to you with a scripted answer of deleting and reinstalling the app, then resetting your device to an earlier iCloud backup. Then if you push / question further they stop replying to you.
Despite stating that there will be no data loss, we have lost everything and they claim not to keep any data on their servers when I have challenged them on this. So I’m unsure as to how they can make such a claim.
Needless to say we will be looking to use a new app for this and suggest you stay clear of this app too!!
Iv now been using Tradecert for the last 6 months. So much better!!!
Despite stating that there will be no data loss, we have lost everything and they claim not to keep any data on their servers when I have challenged them on this. So I’m unsure as to how they can make such a claim.
Needless to say we will be looking to use a new app for this and suggest you stay clear of this app too!!
Iv now been using Tradecert for the last 6 months. So much better!!!
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Shocking customer care
Update 09/26
Why change the layout.
To fill out a circuit was one page. Now it’s two.
To copy a circuit was one click. Now it’s two.
To access a template circuit was one click. Now it’s two.
Do you use beta testers? Do you ask electricians whether they would like things changed before going ahead?
Change the bits you’re asked to change. Leave the bits alone that no one is complaining about.
Really don’t get the logic.
**
App is ok, few glitches and improvements needed. As others have already said customer support person behaves like a petulant child. If I was starting fresh I’d use electraform or easycert
An update on my previous review. Have just filled out two EICRs. Once compelted and saved I attempted to delete some old report with no saved name(likely ones I never finished and started new). The app crashed three times in a row when deleting these unnamed EICRs. Have now lost the two EICRs completed today.
Why change the layout.
To fill out a circuit was one page. Now it’s two.
To copy a circuit was one click. Now it’s two.
To access a template circuit was one click. Now it’s two.
Do you use beta testers? Do you ask electricians whether they would like things changed before going ahead?
Change the bits you’re asked to change. Leave the bits alone that no one is complaining about.
Really don’t get the logic.
**
App is ok, few glitches and improvements needed. As others have already said customer support person behaves like a petulant child. If I was starting fresh I’d use electraform or easycert
An update on my previous review. Have just filled out two EICRs. Once compelted and saved I attempted to delete some old report with no saved name(likely ones I never finished and started new). The app crashed three times in a row when deleting these unnamed EICRs. Have now lost the two EICRs completed today.
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New look????????
What the hell is this new look all about. People have got used to the layout so jobs flow nicely.
There was nothing wrong with the previous design so why change!!!!! Not happy. The only reason I’ve not tried the NICEIC certs is because I was familiar with this but I might as well now.
There was nothing wrong with the previous design so why change!!!!! Not happy. The only reason I’ve not tried the NICEIC certs is because I was familiar with this but I might as well now.
Stop changing the layout
Works well but then they regularly change the layout of everything and it takes you twice as long to do an EICR. I’ve just done 20 certs and got used to filling them in quickly. Now it’s a complete faff. The last 2 layouts were ok but the latest one is rubbish. It’s so unnecessary as the end result is the exact same. I understand adding features but there’s no need to change the whole layout everytime
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Loads of glitches
Was a great app but when trying to add circuits the numbers go off so you have to add each certificate manually
Avoid at all costs
Worst software I have ever used, crashes every time you use it, it has deleted complete certificates before. I have emailed the support line and they couldn’t be less helpful, days to reply with a worthless email which doesn’t help at all.
STAY CLEAR OF THIS APP
STAY CLEAR OF THIS APP
Crashes frequently
Have this and the fire app both crash regularly, also misleading with the AI features. You have to buy tokens. Won’t be renewing after the 12 month.
Greedy
This app is great but the billing is extortionate. I’ve had this app since it was free now they want £130 a year just to use it. If you don’t pay you can’t access any of your certs. After 15years of using this app I’m going to have to look for another or start my own app. It’s just pure greed how this company is operating. They have taken so much money over the years and it seems to just get more and more expensive.
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ICertifi
Can’t fault it for what I want
Easy to use Software
Fantastic software and easy to use
They’ve never sorted out the bugs
I used ICertifi for years. It was always buggy. i once lost a whole day’s test results once and had to recheck the entire installation due to it not saving properly. They add new features, but never fix the old faults and then introduce new faults. You used to be able to click a SPARE button when filling in circuit details, which added N/A into all the boxes and was a big time saver, but that just disappeared and it’s never returned.
Want to give them feedback? Create a separate account in order to communicate with them, provide your feedback, then find yourself banned because they “didn’t like your tone” they don’t even have the stones to just add an email address so you can contact them easily. You have to set up a different account that they can then ban you if they don’t like what you have to say.
It’s obviously been designed without the input of jobbing electricians because if they did, it would make a lot more sense and be less awful. Shame because the final certificate output eventually looks professional, but the workings behind the software has too many bugs and they just keep introducing new ones. They should have used genuine sparks for Beta testing before rolling out updates but they clearly don’t. And now they’ve added some BS AI features (at extra cost of course) but they haven’t bothered addressing previous issues. I’d love to tell them what doesn’t work but I’m banned.
I reckon I used this for 10 years (it was handy for use with an iPad) but Ive now cancelled my subscription. I’ll find something else that works properly and a company that can take constructive feedback without wetting the bed because you’ve had the gall to tell them it needs more work.
Want to give them feedback? Create a separate account in order to communicate with them, provide your feedback, then find yourself banned because they “didn’t like your tone” they don’t even have the stones to just add an email address so you can contact them easily. You have to set up a different account that they can then ban you if they don’t like what you have to say.
It’s obviously been designed without the input of jobbing electricians because if they did, it would make a lot more sense and be less awful. Shame because the final certificate output eventually looks professional, but the workings behind the software has too many bugs and they just keep introducing new ones. They should have used genuine sparks for Beta testing before rolling out updates but they clearly don’t. And now they’ve added some BS AI features (at extra cost of course) but they haven’t bothered addressing previous issues. I’d love to tell them what doesn’t work but I’m banned.
I reckon I used this for 10 years (it was handy for use with an iPad) but Ive now cancelled my subscription. I’ll find something else that works properly and a company that can take constructive feedback without wetting the bed because you’ve had the gall to tell them it needs more work.
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Improvements
Been using the app years and is good but more and more competition is out now. Could do with upgrades, DRAG AND DROP CIRCUITS AS SOMETIMES OUT OF ORDER, TAKE MORE THAN 1 PIC FOR AI FILLING
Lost Certs
The app has updated and lost multiple certs which is unacceptable and has cost me time and money. I will start looking at other options moving forward
Don’t not buy this app
I have used this app for the past couple of years and it was tolerable, but with the recent update it is a joke nothing saves so you constantly repeating yourself hoping it will save what you have written down on a EICR . Save yourself the hassle don’t waste your money
Update disaster
Just updated overnight and now won’t save what’s typed in each time on each page, not very helpful when you have a few EICR’s to test over the coming days. Would like this to be resolved quickly please.
Terrible!!
Awful!! isn’t working properly it’s so frustrating I had this app for years and it just isn’t working properly now, nobody to connect because they ignore you!! lost certs data dates missing and misses signature
Great app
Great app , easy to use and navigate, really great bit of kit.
AI
The AI is a great feature saves me loads of time
Used to be good now shocking do not waste your money.
I’ve had this software for many years, when it started it was reasonable costs, had electric, fire, emergency lights, pat test, all under 1 which was great. Then they split it and the fire /e lights and pat all went into their separate aps costing a lot extra. I wouldn’t mind so much if the software wasn’t so full of bugs. Every update and I mean every one brings a fresh Bach of bugs. Honestly how anyone uses this still I don’t know, I have 1000’s of certificates saved on here which is the only reason I used it still, a lot of the 5 year certs I do are due again this year, after that I’ve 5 years to redo them onto new software. It’s a right hassle but I cannot deal with the bugs and mainly the attitude of the “technical” man there, how he still has a job, he must of made the utterly rubbish software because any company having a ma like that working there would of sacked him a long time ago. How he gets away with his condescending and aggressive reply’s, talking to long standing (8yrs at least) customers like he does I’ll just say it’s a good job he’s behind a keyboard somewhere safe and not a desk.
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It’s ok
It’s ok. Not great. Too many bugs. Select subcontractor details (alt profile) but continues to include my companies details as the title of the cert and address at the bottom of some pages. Select to have the individual design, construction and testing sections removed when not used but they remain on the certs.
Being able to do everything offline is ideal.
Being able to do everything offline is ideal.
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