Nicholas Rolon
Ordering was a breeze ,even for a 81 year old. Consideration for visiting family companions made the the experience all the more delightful. Thank you ShowCase
ICON is our favorite
Absolutely love coming to this theatre. Screens are impressive and sound quality is always amazing. Definitely our first and pretty much our only choice for seeing any new releases
Only theater for me
Been coming here for nearly 10 years. Always the 21+ VIP rooms. The ambience, it just gives a certain feel. The drink menu had always been great. Their food menu use to be slamming. But after the temporary close of the lounge during pandemic, it fell WAY off. To the point where i plan to eat before or after the movie. But all in all i wouldn’t go to any other theater (one exception)
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Cheaper, but not better
I came to write a review and found one I’d written 4 years ago with the same complaints: be better. And they’re not. The theaters used to be phenomenal, now they’re ok, but the customer service is really lacking and it’s reflected in the app.
No ApplePay, in 2023?! No Wallet support, so I have to dig out their app (spoiler, ICON: you’re not on my Home Screen, you’re nice but not that big a part of my life!) when I’m in line to get in instead of just letting Wallet usr my phone and watch to handle it like they do with everything else in 2023.
And what’s with that weird backwards-swipe hijack to get to your navigation menu that’s rarely needed, but going back to look at a different showtime and seat availability is something I’m doing constantly in your app. But you thought it would be, what, clever to hijack the normal swipe-back gesture with your own janky menu thing?
Seriously: the people making decisions about this app are not people who ever use it.
——
4 YEARS EARLIER:
Buying movie tickets through the Icon Extras app is less expensive than through Fandango, and that’s important. But the Icon app doesn’t tell me what auditorium number I’m looking at (which is important when I want to be in a big auditorium vs a little one), and the app doesn’t support Apple Pay. Fandango does both of those; I wish Icon would catch up. But that’s just playing catch up. If they want to actually get out in front and be BETTER, here are some ideas: make it easier to compare available seats of the same movie in multiple auditoriums at multiple show times; I plan my movie experience around good seats, and it’s a big PITA to have to select showtime, select number of seats, select seats... back, back, back... repeat, back, repeat, etc. If I could tell the app I want this many seats and this movie, and *then* be able to look at the various showtimes and available seats? Just swipe directly between auditoriums and showtimes within a given film? That would be THE killer feature that would mean no more Fandango for me. But for now they don’t take Apple Pay and can’t even show me what auditorium a movie is playing in, so maybe walk before you run.
No ApplePay, in 2023?! No Wallet support, so I have to dig out their app (spoiler, ICON: you’re not on my Home Screen, you’re nice but not that big a part of my life!) when I’m in line to get in instead of just letting Wallet usr my phone and watch to handle it like they do with everything else in 2023.
And what’s with that weird backwards-swipe hijack to get to your navigation menu that’s rarely needed, but going back to look at a different showtime and seat availability is something I’m doing constantly in your app. But you thought it would be, what, clever to hijack the normal swipe-back gesture with your own janky menu thing?
Seriously: the people making decisions about this app are not people who ever use it.
——
4 YEARS EARLIER:
Buying movie tickets through the Icon Extras app is less expensive than through Fandango, and that’s important. But the Icon app doesn’t tell me what auditorium number I’m looking at (which is important when I want to be in a big auditorium vs a little one), and the app doesn’t support Apple Pay. Fandango does both of those; I wish Icon would catch up. But that’s just playing catch up. If they want to actually get out in front and be BETTER, here are some ideas: make it easier to compare available seats of the same movie in multiple auditoriums at multiple show times; I plan my movie experience around good seats, and it’s a big PITA to have to select showtime, select number of seats, select seats... back, back, back... repeat, back, repeat, etc. If I could tell the app I want this many seats and this movie, and *then* be able to look at the various showtimes and available seats? Just swipe directly between auditoriums and showtimes within a given film? That would be THE killer feature that would mean no more Fandango for me. But for now they don’t take Apple Pay and can’t even show me what auditorium a movie is playing in, so maybe walk before you run.
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Invest in Google or Apple Pay
Invest in Apple Pay
Worst App
Worst app with worst interface. Not even able to get movie pass/ membership through it
Horrible
Purchased 2 tickets and it charged me but no tickets just an error and had to repurchase them again
Please fix the apple wallet option
I can’t download my purchased tickets to my apple wallet. It’s not been working for quite a while. So annoying.
Website
Don't like that you can't purchase tickets with your credits online
Easy to use
The app is easy to use.
I took away one star because:
1) the movie rating (PG, R, etc) is shown in very small fonts in a dark red color on a black background, there is very little contrast between the two colors, making it hard to read
2) it would be useful to be able to filter movies by rating. for example, if I want to see a movie with my kid, I’d like to be able to view movies rated G or PG, and not have to scroll through all the other ones.
Other than that, we’ll done!
I took away one star because:
1) the movie rating (PG, R, etc) is shown in very small fonts in a dark red color on a black background, there is very little contrast between the two colors, making it hard to read
2) it would be useful to be able to filter movies by rating. for example, if I want to see a movie with my kid, I’d like to be able to view movies rated G or PG, and not have to scroll through all the other ones.
Other than that, we’ll done!
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Needs work
You have to physically enter your CC info (it doesn’t give ApplePay or SamsungPay as an option) and then it doesn’t have the option to scan the CC, so you’ll need to have your physical card at the ready. VIP section popcorn is always “sold out”, even though it’s included in the price of the ticket.
SUGGESTION: build in movie descriptions!
It’s a good app, except that you can no longer click on the movies to read what it’s about and get more information. That would be a simple enhancement that would make the experience night and day better for users. Right now, you have to Google the movies to find out what they’re about, which is really inconvenient.
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Annoying App glitches
Just signed up for this app and already having issues. The options to pick my birthday wouldn’t come up correctly when signing up end of course it can’t be updated through the app. Hope this isn’t a foreshadow for more issues.
Very good moive theater
Very nice place
Won’t let me change my email, sometimes buggy
When this app works, it’s really great. It allows me to save money and not have to suffer from fandangos prices and fees. However, it’s sometimes unreliable as my payments don’t go through or my login. I don’t understand why can’t I change my email address when I want to update my details. Makes no sense whatsoever. Hopefully the developers will change this as it is easy to implement. I know this because I’m something of a developer myself.
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Doesn’t seem to show all seats
I use this app to get movie tickets in Chicago because the theater is pretty nice and cheaper than other places. But I’ve noticed that when I’m getting tickets, not all of the seating section is show in the map when choosing seats. When I go into the theater I see way more seats than actually shown in the app. In the app I can only see rows AA-EE when in reality there are way more rows
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Purchasing Errors
There’s an issue with the app.
1) when purchasing tickets, error comes up that says we couldn’t process your payment. Ok cool, go through the process again but I need to choose new seats. Figured someone else purchased my seats. No biggie, payment accepted second time through.
2) When ordering food from app, same pop up appears. Wife decides to go order from a kiosk.
Before I exit the app, I now notice a new set of tickets have appeared with my originally intentioned seats. Went immediately back to main lobby and confirmed that I had multiple ticket packages purchased. Further, my payment for my food had been processed.
I requested and received a refund for both the extra tickets and food. I did have to push back when told the pre-paid parking was not refundable.
1) when purchasing tickets, error comes up that says we couldn’t process your payment. Ok cool, go through the process again but I need to choose new seats. Figured someone else purchased my seats. No biggie, payment accepted second time through.
2) When ordering food from app, same pop up appears. Wife decides to go order from a kiosk.
Before I exit the app, I now notice a new set of tickets have appeared with my originally intentioned seats. Went immediately back to main lobby and confirmed that I had multiple ticket packages purchased. Further, my payment for my food had been processed.
I requested and received a refund for both the extra tickets and food. I did have to push back when told the pre-paid parking was not refundable.
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👍
Very easy to use and very good deals on Tuesdays
App, website both broken
App does not work at all currently. The website doesn’t either. What’s going on with your backend services?
Hasn't been working all day today
App won't open even after re-installing today and the website as well, hopefully they're fixing it, I need to buy tickets.
