Motion Alerts Fail
Can’t get motion alerts working. Just says failed to subscribe
The worst - should be zero stars
Completely unreliable. Never works when I need it. I have this at three homes and the app is awful. I’d say it connects less than 50% of the time.
Once again, Motion notifications haven’t worked in weeks
I’ve had terrible reliability issues with the Apple push notifications coming through. It will work for a year and then stop for weeks at a time. It hasn’t worked in a number of weeks and I have confirmed the NVR is detecting motion and configured to send notifications.
Works very well for my family security
My experience with this app has been great. I have two setups, one for home, one for away. The away points to the NVR outside IP, the home points to the inside NAT address. I've been in a pinch many times and used this app to view history from my phone and see who did what when. My wife knows the app better than I do. I do with there was a tutorial since there are parts I just don't get. But for the basic live monitoring and playback, I have NEVER had an issue viewing or checking my history. This app is literally the foundation of my home security system.
Show more
5 stars
Works great! Does everything possible it needs to do, and more.
Shocking
Why do you have to login on the web to see you local cams. If if you try to reset password or whatever it doesn’t work. 60 second window to verify new password. It’s all wrong basically. Privacy is horrific and this is just data harvesting. I’d like some British made apps and cams pls. This (your data) is all going to China. Beware.
Show more
Can’t see font in time picker anymore
In an update a month or so ago you can no longer see the font when selecting a time for video playback. It’s a gray background with gray font. I use dark mode, I’m guessing they didn’t test this with dark mode. No way to submit bugs or feedback in the app that I could find. This makes the app almost useless for me.
Show more
Avoid this system
We have had this system for many years and would not recommend this for anyone. Horrible interface and even worse app. You can’t scrub your security feeds in a reasonable time. When you do try and jump to a certain point in play back. It keeps jumping back to where it started. The only way to really try and find a certain point or event is to forward videos by 8X. The app only works half the time and super clunky. I have 1Gbit speed internet so I know it’s not connection speed that’s the issue. Avoid this app and entire security system.
Show more
Still does not work we with iPad Pro
Hopefully the crashes are fixed. Still though you can only see a quarter of a camera screen with an iPad Pro. Each camera is 1/4 it’s as if you zoomed in but are unable to zoom out or pan.
Response from developer
Thank you for the feedback as we are always looking to improve our products. Would you mind sharing some screenshots of your issues and provide us with your system SN to tech@icrealtime.com? We would love to investigate the issues to get them resolved.
Unreliable
I have had this system for over 8 years. In that time I had to replace two NVR’s and four cameras. That was in the first two years of having the system. They told me it was because they we older cameras and not compatible with the NVR I had. REALLY, your distributors were selling old cameras not able to work with the NVR. So I became a distributor to get up to date cameras.
I spent a lot of money in that transition. I should have not had to but my clients needed replacement equipment.
Same issue, when trying to get support, I always have to wait for a long time to get help. When I need my cameras to work I am lucky I will get 75% of them online. I have had numerous sales reps assigned to my account. One was great and took good care with replacement camera at a discounted price but he was gone after a year. Since then you don’t hear anymore from them.
Very disappointed by the high cost and lack of reliably with their products and support. They could so much better but they don’t and I am in the same town as them. Look elsewhere for a system.
I spent a lot of money in that transition. I should have not had to but my clients needed replacement equipment.
Same issue, when trying to get support, I always have to wait for a long time to get help. When I need my cameras to work I am lucky I will get 75% of them online. I have had numerous sales reps assigned to my account. One was great and took good care with replacement camera at a discounted price but he was gone after a year. Since then you don’t hear anymore from them.
Very disappointed by the high cost and lack of reliably with their products and support. They could so much better but they don’t and I am in the same town as them. Look elsewhere for a system.
Show more
Absolute Garbage!
I share the disappointment in this system. It’s unreliable at best and infuriating the rest of the time. Like the other reviews, the tech that comes always has to call IC to have them solve it. Every update has rendered a call to the installer because nothing works after the updates! This was. 20k system not worth the contract I signed for installation! I am looking into a new system. You’ve had enough time to get it together, bye bye!
Show more
HORRIBLE
We have had the cameras since 2016. The app used to be decent but the company keeps “upgrading” it and it never works. So now we have 16 cameras that we can never access. The cameras will load up to 98% and then show error. EVERYTIME! Save your money and buy cameras on Amazon or somewhere else.
Fails when needed most
My local AV guy installed this system touting his high end pricing as high end equipment. To date, the system fails me and even when he is here to assist, he has to call the IC tech help to troubleshoot or reset. Here it is at 1:22 AM and the cameras won’t come on line though all of my house systems and Wi-Fi systems are green and functioning well. IC system continues to disappoint to include the latest version. Trying to find a better more reliable system to support my security network. Sorry, but really tired of the failing reliability.
Show more
Improved App
Latest version seems much better. Had problems setting the motion detect notifications to work but customer support were helpful sorting it out.
Use this app all the time
I use this app daily and it works great. Took a bit to learn how to use it, but once I did I love all I can do.
Response from developer
Thanks for the great review! Glad you like the new app design and performance!
This app is trash
This app is trash
Pro is better
Had an issue with the free version - save your camera view preset, exit app. Upon reopening app, layout is blank. Pro version fixed this... on iPhone. iPad version of the pro app still needs to be reset every time the app is closed. My client is not very impressed. Hopefully next release fixing iPad issue. Otherwise great product!
Show more
Playback way too difficult
This app is way too clunky to use if time is of essence! Playback start time resets to finish time when being set up for playback. This app is simply terrible and likely had no user testing when released.
Response from developer
We appreciate the review and we have updated the app overall design. The live view now has a instant playback option which plays back the past 24 hours. No more needing to go through the playback menu manually. If you would like some help with using the new app or setting it up please reach out to our customer support at tech@icrealtime.com or 1-866-997-9009 option 2.
Bugs!!
Come on guys fix the bugs! Mechanical Zoom Works/Doesn’t Work...
Superior App !
I replaced my old cctv system with
a new IC Realtime NVR, four
Amazing, 4 megapixel cameras,
and this week I take delivery of a
new 22” monitor.
I have 2 iPhones and 3 iPads.
The IC Realtime app works
“Flawlessly” on ALL devices -
WI-FI or Cell.
Of course, I’m talking about the
‘Paid’ version.
IC Realtime sells fantastic cameras
and a great NVR - much better
then my 5 year old system. And
this app is The Best !
Thank You IC Realtime!
Cop in the Midwest.
a new IC Realtime NVR, four
Amazing, 4 megapixel cameras,
and this week I take delivery of a
new 22” monitor.
I have 2 iPhones and 3 iPads.
The IC Realtime app works
“Flawlessly” on ALL devices -
WI-FI or Cell.
Of course, I’m talking about the
‘Paid’ version.
IC Realtime sells fantastic cameras
and a great NVR - much better
then my 5 year old system. And
this app is The Best !
Thank You IC Realtime!
Cop in the Midwest.
Show more
